Executive Coordinator Department Supervisor
Resume:
Tramayne X Baldwin
******@*****.***
15+ years of initiating and delivering sustained results and effective change for a Fortune 500 firm. Major experience lies in strategizing, coaching and leading cross-functional teams to bring about impacted statistics to increase company revenue. Proven to drive fundamental change, strategy improvement, process and profitability-both as a leader and expert consultant. Regularly communicate with all levels of management, often dealing with confidential time sensitive information to generate bottom line results. Core Competencies
Microsoft Outlook/Internet
Database and transaction data
Microsoft Office/Excel
Ability to work independently; make decisions in the absence of management
Excellent and effective in managing, coaching and motivating associates
Lead and facilitate calibration meetings
Supervise and train new associates
Strong resolution skills
Solid verbal and written communication
Ability to effectively identify trends and create new procedures
Able to converse on all levels of organization
Collaborate well with teams for quality data
Strong time management skills
Prioritizing multiple tasks and meeting deadlines
Organized and detail-oriented to understand procedures and logistics Professional Experiences
CAPITAL ONE FINANCIAL (April 2007-Present)
Job Title: Strategic Recoveries/Collections Quality Supervisor I ensure accuracy and the integrity work performed by Recoveries and Collections departments.
● Prepare detailed summaries to senior management and business partners in regards to agent performance and the impacted business.
● Coordinate monthly reports to present to key executives
● Perform assessments required across various work types and work streams to monitor adherence to regulatory and business processes.
● Conduct agent audits and coach them to drive performance improvements.
● Identify process and procedure gaps to increase quality of associates and drive departmental goals.
Job Title: Executive Analyst
As an Executive coordinator, I served as the central point of contact in investigating, researching and resolving regulatory complaints submitted to the company CEO.
● Created controls by providing business improvement recommendations to partnering departments as needed which has limited Legal Risk Exposure for the company.
● Partnering with legal attorneys to identify UDAAP/UDAP risks, as well as any legal risks which resulted in a decrease of lawsuits and an increase in revenue.
● Provided detailed overviews of process and procedures to senior leadership, legal groups, upper management, line of business departments including department Directors.
● Identified trends in data and proactively advise on identified external/internal risks by providing business improvement recommendations to mitigate risk and improve the overall statistics.
● Recognized in department conferences for 100% quality and correspondence for three consecutive quarters.
Job Title: Supervisor/Manager support for Fraud Data Loss Protection As the department Supervisor, I was tasked with encouraging associate behaviors, training/knowledge and metrics to deliver increased results to the line of business.
● Accomplished monitoring processes and organizing staff objectives.
● Trained 20 employees and assisted with the developmental growth opportunities.
● Maintained positive staff results by providing coaching and counseling to enforce organization standards.
● Supervised and monitored 35+ agents by appraising results and enforcing a safe and healthy work environment.
● Assisted leadership with staff scheduling, implementing corrective actions, productivity standards and disciplining employees.
● Created reference manuals to implement new material.
● Facilitated department meetings/standups which maintained increased productivity results.
● Collaborated with department management to identify trends, create process changes and implement restructured policies and procedures. Education
Strayer University
B.S. Bachelor's Degree in Business Administration, concentration Management
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