Customer Service Sales Associate

Profile

Qualified by **+ years’ success in Customer Service/ Retail environment; leveraged

quality/ customer service focus to achieve organizational success with strong leadership skills

Passionate about building relationships with lasting customers and maximizing growth. Experience

OTC Pharmacy Sales Associate, Super Wal-Mart; Anniston, AL — 2000- Present Provides excellent Customer Service by:

• Answering Customer calls promptly.

• Assist Customers in finding merchandise.

• Retrieving Customers prescriptions from the ‘will call bin’

• Showing a high sense of urgency with all assignments.

• Following proper procedures for handling claims merchandise.

• Operates register when needed.

• Providing assistance to front end Associates with price checks. Maintains a properly merchandised department through:

• Rotating stock and checking for expired products.

• Zoning the department.

• Ensuring the merchandise is properly signed and priced.

• Maintaining features.

• Following proper procedures for:

• -- Ordering

Shana D. Johnson

256-***-**** ****************@*****.*** 116 Ty Drive Anniston, AL 36206

• -- Clearance

• -- Markups/markdowns.

• -- Signing/flagging/pricing/labels.

• Maintaining modular labels.

• Maintaining all risers properly.

• Replenishing from back stock.

• Being knowledgeable about items in the department and surrounding areas. Education

Gadsden State Community College, Anniston, AL 2013- present Anniston High School, Anniston, AL 1996-2000

Skills

• Microsoft Word/ Excel

• Google

• Scanner Gun Pricing

• MC40- use to audit bins

• Walker Stack

References

Yolanda Garrick 303-***-**** 9 years Co-Worker

Patrice Dearman 256-***-**** 13 years Department Manager Samuel Green 256-***-**** 13 years School Teacher

Nicole Allen 256-***-**** 10 years Accounts Payable (ACS)

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