Data Entry Customer Service
Resume:
Misty Taylor
Charleston, TN *****
*************@*****.***
• Experience Fields
• Business Operations /Office and Human Resource Manager
• Remote Travel Agent
• Restaurant Staff
Work Experience
Waitress
Logan's Roadhouse - Cleveland, TN
April 2022 to Present
1. Welcoming and sitting diners comfortably in the dining section 2. Taking customers’ food and drink orders
3. Collaborating with the kitchen and bar staff for prompt and correct delivery of orders 4. Memorizing the menu and recommend appetizers, meals and drinks from restaurant wine stock 5. Delivering a memorable dining experience by resolving all customer issues promptly 6. Assisting with the tidying of tables, clearing leftovers and keeping the dining area neat and pleasant 7. Setting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for special events
8. Ensuring cooking utensils and kitchen area are cleaned after closing to comply with state regulations Remote Travel Agent
World Travel Holdings - Remote
August 2021 to April 2022
1. Offer advice to clients on destinations.
2. Follow up with clients about travel plans and make adjustments as needed, including coordinating with the client’s point of contact as the event approaches. 3. Research fare and schedule information.
4. Describe trips to clients and give details on any documents required, such as passports or visas. 5. Make alternative arrangements if changes arise before or during the trip. 6. Provide any and all relevant information, brochures and publications (guides, local customs, maps, regulations, events) to travelers.
7. Use all resources (even being creative )to get resolutions to customer issues/ questions and needs 8. Work remotely from home with little to know supervision Recruiter/Customer Service
Epitec/Whirlpool - Cleveland, TN
August 2021 to October 2021
1. Worked with Human Resources to fulfill open positions for Whirlpool Cooperation. 2. Preparing and maintaining accurate job descriptions, ensuring the staffing levels are managed through outreach and other creative measures, improving talent pipeline, screening candidates, extending offer letters, and leads the onboarding process.
3. Used Success Factor Platform to interview candidates over the phone as well as in person. Make decisions on moving forward in the hiring process with candidates or determining to end the process. 4. Human Resource Services assistant with applications,qualifications,onboarding, and hiring process. Business Operations/Office and Human Resources Manager FARM FRESH PRODUCE - Charleston, TN
February 2014 to April 2021
1. Oversee Business Operations/ Office and Human Resource Manager. 2. Oversee/Manage Office and Operations Of Local Produce Business which includes: • Producing 3. Harvesting
4. Packaging
5. Delivering
6. Supplying to local stores
7. Selling to the public
8. While Supervising all operations and employees to assure the adherence of USDA Food Safety inspection and regulations are met.
9. Manage the staffing process, including recruiting, interviewing, hiring and onboarding 10. Ensure job descriptions are up to date and compliant with all local, state and federal regulations 11. Develop training materials and performance management programs to help ensure employees understand their job responsibilities
12. Create a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date
13. Investigate employee issues and conflicts and brings them to resolution 14. Ensure the organization’s compliance with local, state and federal regulations 15. Use performance management tools to provide guidance and feedback to team 16. Ensure all company HR policies are applied consistently 17. Maintain company organization charts and employee directory 18. Partner with management to ensure strategic HR goals are aligned with business initiatives 19. Maintain HR systems and processes
20. Conduct performance and salary reviews
21. Provide support and guidance to HR staff
22. Analyze trends in compensation and benefits
23. Design and implement employee retention strategies 24. Operate all office equipment/computer programs Quick Books, Word, some Excel. 25. Answer Incoming calls /Outbound Sales calls to stores/customers. 26. Use Quick Book program for company Data Entry for file/data, products, pricing, invoicing, accounts payable, etc.
27. Address Customer Service Questions and resolve issues/complaints. 28. Money Handling, Payroll, Cashier
29. Manage Inventory, supply/product ordering.
30. Overseeing /Delegate Transportation routes
31. Vendor/B2B/Customer relationships
32. Food Safety Program Manager/Overseeing/Training/ Implementing GFSI/ FSMA/GAP Program. 33. Familiar with HIPPA Regulations.
Education
GED
Cleveland State Community College - Cleveland, TN
GED
Skills
• Billing (6 years)
• Quickbooks (3 years)
• Business Receptionist (8 years)
• Insurance Verification
• Insurance verification (Less than 1 year)
• HIPAA (Less than 1 year)
• PSR Patient Service Representative (Less than 1 year)
• Customer service (10+ years)
• Recruiting (6 years)
• Upselling (7 years)
• Accounts receivable/Payable/Reconciling (7 years)
• B2B sales/Retail/Relations (7 years)
• Tax accounting (5 years)
• Office Management
• Management
• Program Management (6 years)
• Human Resources Management (8 years)
• Employee Orientation (7 years)
• Project Management
Certifications and Licenses
Driver's License Food Safety Managers FSMA February 2020 to Present Food Safety Management 5 years. New FSMA Course certificate 2020 Tennessee Alcoholic Beverage
May 2022 to May 2027
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