Customer Service Relationship Banker
Resume:
TIFFANY
IKONOMOU
************@*****.***
Phelps, NY 14532
"To provide superior service for the betterment of an employer through skills acquired from past work
experiences and an extensive back ground in customer services, marketing, and sales"
Organized and dependable candidate successful at
managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
PROFESSIONAL SUMMARY
ACCOMPLISHMENTS
• Supervised team 500 members.
Achieved top .001% of company through effectively
helping with sales, team building, customer service, and recruiting.
•
• Earned cadillac through sales and recruitment
• Earned 9 trips through sales and recruitment
Monat Global Inc. - Managing Market Mentor
Miami, FL • 03/2019 - Current
Push Models - Promotional Model
Miami, FL • 01/2019 - Current
WORK HISTORY
Provided guidance and assisted more than 500 others in growing their businesses
•
Grew to the top .001% of a billion dollar company in less than 2 years
•
• Earned a cadillac through sales achievements
• Earned 9 trips through sales achievements
Hosted daily zoom calls for team training, motivation, and guidance for large groups of people
•
Specialized in online marketing on several different platforms
•
Resolved problems, improved operations and provided exceptional service
•
SKILLS
• Work Experience Programs
Social Media Content
Writing
•
Generating Brand
Awareness
•
• Professional Relationships
Understanding Customer
Needs
•
Efficient and Detail-
Oriented
•
• Live chat messaging
• Social Media Sites
• Promotional Information
Provides excellent
experience using the
following programs: Canva,
Google Docs, Microsoft
Word and Excel
•
• Leadership Development
Midlakes High School
Clifton Springs, NY • 06/2011
EDUCATION
Hart Agency - Sales Promotion Girl
East Rochester, NY • 01/2015 - Current
Key Insurance Agency - Insurance Agent
East Rochester, NY • 03/2017 - 03/2019
Key Bank - Relationship Banker
East Rochester, NY • 01/2015 - 01/2019
Engaged customers with friendly demeanor and extensive product knowledge.
•
Assisted in customer sampling and demonstrated various features.
•
Promoted products and services by posing for
commercials, live shows and photo shoots.
•
Worked at trade shows, customer locations or on
marketing shoots.
•
Maintained readiness for all jobs by keeping up with proper self-care and effective stress management
strategies.
•
Promoted and set up sales using communication and
marketing abilities.
•
Identified interest in customers by explaining products and services and initiating conversations.
•
Resolved customer issues and concerns by listening attentively, identifying root issue and implementing best resolution possible.
•
Recommended specific product options to meet customer needs.
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Communicated clearly and displayed positive energy and professional outward appearance to help maintain
welcoming environment.
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Calculated quotes and educated potential clients on insurance options.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Collected customer feedback and made process changes to exceed customer satisfaction goals.
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Worked with clients to address and respond to client and partnership management issues.
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Approached prospective clients through cold calling and emails to meet sales targets.
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Answered customer questions and explained available services such as deposit accounts, bonds and securities.
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Contacted customers as soon as issues arose to
immediately find resolution before problem escalated.
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Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
•
Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
•
Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
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Greek
Professional Working
LANGUAGES
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