Customer Service Call Center
Resume:
D'Sean HALL
Inbound Sales
Phoenix, AZ *****
*****.****@*****.***
Experienced Salesman professional with strong leadership and relationship-building skills. Willing to relocate: Anywhere
Work Experience
Website design service
GoDaddy - Phoenix, AZ
January 2022 to Present
• Assisting entrepreneurs/small business with there online websites
• Utilizing beaver builder and other platforms to fit clients vision of a perfect website.
• Answer between 10-25 calls per day
Escalated Merchant Support
DoorDash - Tempe, AZ
November 2020 to Present
Help restaurants under doordash platform update or build their menu, as well as reimbursement the merchant for any and all sales issues.
• Email merchants when successfully updating doordash profile
• Outbound calls when merchant is unclear on changes they need made to their online account.
• 20-30 web cases through with excellent aht/fcr/QA scores Fraud Detection Representative
PSCU
Present
• Provide quality service in a timely manner while minimizing and preventing fraud losses to the credit union.
• Average 100 calls per day
Inbound outbound
Paralegal/Legal Assistant
Lexington Law - Phoenix, AZ
June 2019 to January 2020
• Paralegal for lexington law.
• Lexington law focused on credit repair and functionality to better clients life.
• Worked alongside attorneys, to challenge/dispute negative items of clients credit report.
• Report to all 3 credit bureaus (Transunion, Equifax, Experian) on negative items that may or my not be removed.
• Extensive knowledge and background with FCPA laws and policies.
• Registered clients accounts and as well set up payment dates, as well as amounts. Inbound Sales Representative
RING - Phoenix, AZ
February 2019 to August 2019
• Inbound sales representative
Answer 30-50 inbound calls per day
• Extensive knowledge of RING devices.
• Explanation of functions of devices and how it would benefit clients lifestyle.
• Upsell products and add-ons for clients device.
IHD Tech Support
Empereon Marketing LLC - Phoenix, AZ
June 2017 to February 2019
IHD Tech Support-Copper Dsl lines
Answer calls with courtesy.
Brand every call.
Greet customers with respect.
Finish calls within 13 min wait time
Build rapport not only with customer but about the company. Build empathy on every call.
Express real concern about the customers issue.
My job as a agent was to show ownership not only with the company but as a frontier employee tele-tech
Revana - Phoenix, AZ
August 2015 to July 2016
• inbound call representative (10-30 calls per day)
• extensive knowledge of all direct products and packages
• built rapport with customers over minutes, and took payments
• establish directv services in two homes running at the same time
• move directv services from one location to another
• establish VOIP or Internet services, depending on what provider was available for there area Car Sales Man
Showcase Honda - Phoenix, AZ
August 2014 to December 2014
• Cold and warm called 150 new and existing accounts per day.
• Leveraged knowledge of customer, market and principal to sell specific programs and initiatives.
• Conveyed noteworthy information about project successes and product updates to customers.
• Product Promotion Up-sold products and motivated customers to upgrade current product plans.
• Monetary Transactions Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Education
Associate of Arts in Psychology and Sociology
Eastern Arizona College - Thatcher, AZ
2014
Skills
• Help Desk
• Service Desk
• Desktop Support
• Tech Support
• Helpdesk Support
• Inside Sales
• Microsoft Windows
Certifications and Licenses
Driver's License
Assessments
Attention to Detail — Proficient
December 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Customer Focus & Orientation — Proficient
December 2019
Responding to customer situations with sensitivity Full results: Proficient
Call Center Customer Service — Highly Proficient
January 2020
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Highly Proficient
Sales skills — Proficient
October 2020
Influencing and negotiating with customers
Full results: Proficient
Call center customer service — Highly Proficient
September 2020
Applying customer service skills in a call center setting Full results: Highly Proficient
Customer service — Completed
February 2020
Identifying and resolving common customer issues
Full results: Completed
Work style: Reliability — Proficient
January 2020
Tendency to be dependable and come to work
Full results: Proficient
Customer service fit — Familiar
October 2020
Measures the traits that are important for high-quality customer service. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Strong verbal communication
• Conflict resolution
• Powerful negotiator
• Team leadership
• Staff development
• Well organized
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