Service Representative Facilities Manager
Resume:
Uzoma Okoro
Facilities Manager - Element Care Inc.
Lynn, MA
*****.*****@********.***
• Experienced Facilities Manager with expertise in Supervising, Inspecting, Designing, Modeling and making Construction Plans.
• Conducts periodic Inspections of Buildings, Evaluates the complexity of any needed repairs to determine best Solution, Projects Job Cost, and oversees the implementation of approved procedures to ensure the ongoing efficient operation of assigned buildings.
• Supervises work of contractors in connection with the maintenance and improvement of Buildings and Building Facilities.
• Perform routine daily operations tasks including; Conference and Training Center coordination and setup, Performing Work Order as assigned by department manager, Assisting with office relocations, Service Provider Coordination, Routine Walkthroughs, Assisting with Cold and Hot Calls, Floor Plan Audits, Furniture Coordination, Ergonomics tasks and setups, Maintaining the conference room supplies.
• Strong communication and interpersonal skills to maintain effective work relationships with all levels of personnel.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Facilities Manager
Element Care PACE Inc. - Lynn, MA
May 2022 to Present
• Plans and manages full array of facility services
• Ensures the physical environment is designed, constructed, equipped and maintained in accordance with all regulatory and best practices, in order to provide for the physical safety and security of participants, staff and visitors
• Ensures compliance with Life Safety Code and local and state building codes
• Plans, organizes and leads the Safety Committee
• Develops Requests for Proposals and obtain quotes from potential vendors and suppliers
• Negotiates contracts in conjunction with Contracts Manager to optimize delivery and cost savings
• Manages contractor and vendor relationships and evaluate completed work
• Allocates and manages facility space for maximum efficiency
• Generates and presents regular reports and reviews of facility-related budgets, finances, contracts, expenditures and purchases
• Proactively plans for response to emergency situations, including those occurring outside of normal business hours
• Ensures regular facilities inspections are conducted and documented
• Develops plans to maintain compliance with OSHA requirements
• Recruits, develops, manages and motivates staff. Initiates and communicates a variety of personnel actions including employment, termination, performance reviews, salary reviews, and disciplinary actions
• Performs other duties as required
Facilities Manager
ST FRANCIS HOUSE - Boston, MA
January 2017 to May 2022
1. Supervise the planning, developing, organizing, implementing, evaluating, and directing of all maintenance, custodial services, capital projects/construction & utility management. 2. Assist in the development and implementation of departmental policies and procedures to assure that maintenance of the premises, facility, and equipment is current, safe, secure, orderly, and attractive and in the highest degree of cleanliness / sanitation at all times. This includes all off-site facilities and equipment as well.
3. Develop and maintain a good working rapport with inter-department personnel, and other departments within the agency, to assure that proper maintenance and custodial services can be properly planned and maintained to meet the needs of the agency.
4. Assure that all the equipment and machinery is properly maintained for employee and program use, comfort and convenience.
5. Supervise/monitor maintenance and custodial staff to ensure compliance of directives and established procedures.
6. Interpret policies and procedures to department personnel as necessary. 7. Serve on various committees of the agency as required by existing regulations or as appointed by the Vice President of Facilities.
8. Review department policies, procedures, manuals, job descriptions, etc., and participate in making recommended changes.
Facilities Supervisor
Temple Beth Shalom - Needham, MA
January 2017 to September 2017
• Manages the operations and maintenance of building and grounds.
• Directs the facilities staff. Oversees the functioning of building systems including mechanical, electrical, elevators, fire/life safety systems, etc.
• Coordinates the safety program and management responsibilities
• Performance of day-to-day operations and maintenance tasks as required; Maintain a safe, comfortable environment, keep all building systems operating at peak efficiency, support the Temple's strategic plans and objectives and comply with all local, state and federal safety requirements. Facilities Specialist
C&W Services - Auburndale, MA
January 2016 to December 2016
• Monitor Training Room Calendars and setups daily. Coordinate with Day Porters as necessary
• Monitor Work Order queue, assign and work on tickets as needed
• Manage office moves and employee relocations
• Coordinate with Service Providers on a daily basis to ensure level of service is met
• Perform routine walkthroughs of Campus to assess general conditions
• Work with Co-op/Intern to ensure Floor Plans and Akamai Contacts is consistently accurate and up to date
• Work with Furniture installers weekly to assess ongoing issues
• Perform daily Ergonomic Tasks and work with Ergo Consultant to schedule visits
• Work with Day Porters / Matrons to complete daily tasks Cash Service Representative II
Garda World - Dedham, MA
April 2014 to June 2016
• Process Accounts in millions of dollars of bank/businesses branches in New England.
• Balance account at end of the day.
• Coordinates in house safety training.
• Work on all processing units in the vault center.
• Material resource planning, initiate and lead cost-saving initiatives for the facility.
• Source components under pressure, negotiate and manage contracts. Facilities/Environmental Specialist
Aerotek Inc - Woburn, MA
July 2015 to December 2015
• Supervising, Inspecting, Designing, Modeling and making Construction Plans. Conducts periodic Inspections of Buildings, Evaluates the complexity of any needed repairs to determine best Solution, Projects Job Cost, and oversees the implementation of approved procedures to ensure the ongoing efficient operation of assigned buildings. Supervises work of contractors in connection with the maintenance and improvement of Buildings and Building Facilities for Bind Therapeutics Cambridge MA client to Veolia Environmental Services North America.
• Specialized disposal projects for Veolia customers within Cambridge Massachusetts (Bind Therapeutic and Novartis institute of Biomedical Research NIBR). Sampling material, manifesting, packaging, labeling, loading & coordinating transportation, and providing solutions for customers while adhering to state and federal environmental, health, and safety regulations. Facilities Assistant
Vero Health and Rehab Care - West Roxbury, MA
February 2013 to July 2015
• Preventative maintenance and trouble diagnosis.
• Assigns personnel and material resources to maintenance and repair projects, using all building trades.
• Administers and monitors service contracts to ensure work is properly performed and processes claims for payment.
• Supervises work of contractors in connection with the maintenance and improvement of buildings and building facilities.
• Orders equipment and materials for Division.
• Conducts periodic inspections of buildings, evaluates the complexity of any needed repairs to determine best solution, projects job cost, and oversees the implementation of approved procedures to ensure the ongoing efficient operation of assigned buildings.
• Maintains ongoing relationships with all department units to keep abreast of their service needs and to be able to anticipate problems before they become crisis situations.
• Supervises and trains staff in the approved practices and procedures for proper facility maintenance and in the implementation and observance of all approved safety procedures to ensure compliance with existing safety regulations.
• Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments.
• Access protected health information (PHI) in accordance with departmental assignments and guidelines defining levels of access (i.e. incidental vs. extensive).
• Staff moves management and planning, daily work orders and custodial supervision.
• Improvement and alteration projects.
• Organize and assign work within the department to optimize the use of personnel and their skills.
• Identify facilities equipment or process improvements to increase safety, reliability and profitability. Cash Service Representative
Bank of America - Dedham, MA
January 2012 to April 2014
• Process Accounts in millions of dollars of bank branches in New England.
• Balance account at end of the day.
• Coordinates in house safety training.
• Work on all processing units in the vault center. Facilities Assistant
Roscommon Extended Healthcare Center - West Roxbury, MA June 2009 to February 2013
• Preventative maintenance and trouble diagnosis.
• Assigns personnel and material resources to maintenance and repair projects, using all building trades.
• Administers and monitors service contracts to ensure work is properly performed and processes claims for payment.
• Supervises work of contractors in connection with the maintenance and improvement of buildings and building facilities.
• Orders equipment and materials for Division.
• Conducts periodic inspections of buildings, evaluates the complexity of any needed repairs to determine best solution, projects job cost, and oversees the implementation of approved procedures to ensure the ongoing efficient operation of assigned buildings.
• Maintains ongoing relationships with all department units to keep abreast of their service needs and to be able to anticipate problems before they become crisis situations.
• Supervises and trains staff in the approved practices and procedures for proper facility maintenance and in the implementation and observance of all approved safety procedures to ensure compliance with existing safety regulations.
• Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments.
• Access protected health information (PHI) in accordance with departmental assignments and guidelines defining levels of access (i.e. incidental vs. extensive).
• Staff moves management and planning, daily work orders and custodial supervision.
• Improvement and alteration projects.
• Organize and assign work within the department to optimize the use of personnel and their skills.
• Identify facilities equipment or process improvements to increase safety, reliability and profitability. Software Engineering Trainee
Aspen HYSYS
March 2007 to September 2007
aspen ONE, Rummer (Agip), Port Harcourt, Rivers State, Nigeria Mar 07 - Sep 07 Weam and Company Limited, Plot 42C Road 22, Federal Housing Estate Software Engineering Trainee
• Performed process checks on flare system and debottlenecks facility to reduce system backpressure on surge vessel. Recommended and sized new process lines, valves, vessels, flare barrel to handle the gas from the separator. Redesigned of instrumentation and control system to incorporate new system
(Project; Oguta Flow station Debottlenecking Studies).
• Optimized the crude oil handling capacity of the pipeline network across Nembe axis. (Project; Simulation Studies on the Nembe Creek Trunk Line).
• Determined maximum throughput of the facilities. Identified design and process constraints of the facilities, and rated the ability of the relief systems to curtail over-pressure. (Project: Belema Process Engineering Studies).
• Knowledge of aspenONE Supply Chain software in solving problems related to high cost of transportation, seasonal demand spikes, and allocation strategy for placement of molds to optimize product and mold movements, inventory, and use of contract manufacturers. Marketing Executive/Pipeline Inspection Engineer Ikorodu IEC Careers Investment - Lagos, NG
November 2005 to August 2007
Engr. Consultant Limited
Trained NYSC corps members quarterly each year at over 20 states of the federation
• Researching on latest training materials on job recruitment/acquisition.
• Daily sales of company books at over 20 states of the federation.
• A complete pipeline design/installation of the Qua-Ibom terminal Akwaibom State Nigeria.
• Conceptual Product Design, Landscaping interior design and animation.
• Design and modeling of structures using various materials, API Solvent dis solvent plant.
• Field Instrumentation, Modular Engineering, Project expedition, Vendor selection & Management.
• Process flow calculation, process flow diagram, piping and instrumentation diagram, combined heat and mass balance, airflow diagram, equipment design/purchase specification, equipment data sheets, piping design, system calculation, instrument component list, rack list, control design specification, application software development list, i/o list.
Laser Engineering Consultant / Research Associate
Reservoir Stimulation at University of Port Harcourt September 2005 to December 2006
• Analysis and supervision of Bore Hole Pressure Test.
• Production performance analysis.
• Software marketing (Aspentech Aspen Hysys for process simulation modeling and Aspen One for Supply Chain Management).
• Laboratory services.
Process / Instrumentation Engineer Internship
Warri Refinery and Petrochemical Company
January 1999 to August 1999
• Recycling Process for Knock Out Drum, Checking Pneumatic Valve And Pressure In System/Pipes.
• Testing of acid base reaction in knock out drum during recycling process.
• Servicing of the heater room and monitoring pressure system of plant in the control room. Education
Masters in Science
Massachusetts Maritime Academy - Buzzards Bay, MA
2016
Skills
• ACCESS (6 years)
• AUTOCAD (Less than 1 year)
• EXCEL (Less than 1 year)
• FACILITIES MANAGEMENT (Less than 1 year)
• HVAC (Less than 1 year)
• MicroStation
• JavaScript
Additional Information
Skills:
• Microsoft Office: Word, Project, Micro-station, Excel/OM/Active Model, Outlook, Access, Outlook Express, Power Point, and Windows.
• AUTOCARD, Google FOX space planning. Trane SC HVAC, Siemens Genetec Security, Dude Solution Facilities Management, and Boston Lighting programming. Uzoma Okoro
(Available for in-person interview and immediate start) Skills:
• Microsoft Office: Word, Project, Microstation, Excel/OM/Active Model, Outlook, Access, Outlook Express, Power Point, and Windows.
• AUTOCAD, Google FOX Space Planning, Trane SC (HVAC), Siemens Security Genetec, Facilities Dude Dude Solution, and Boston Lighting Controls Programming.
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