Customer Service Recovery Specialist
Resume:
Shaina Rashid
****************@*.************.***
Mobile: 954-***-****
Education
Broward College, Davie, FL May 2013
Associates Degree of Arts
Florida Atlantic University, Boca Raton, FL May 2016 Bachelors of Arts with Major of Psychology
Northwestern University
Masters in Clinical Mental Health Counseling June 2021-Currently Research Experience
Interpersonal Relationships, FAU, Boca Raton FL August 2015-December 2015
● Conversation Coding
● Participant Interviewing
● Random Participant Selection
● Data Collection
● Analyzing Data
Professional Experience
Recovery Specialist
June 2017-July 2018
South Florida State Hospital - 800 E Cypress Dr, Pembroke Pines, FL 333025
● Facilitated group teachings of Mental Illness Management and Recovery
● Facilitated psychoeducational group sessions for substance abuse co-occurring with mental illness
● Conducted Referrals/Assigning Patients
● Conducted Mental Health Screenings/Reassessments
● Implemented treatment plans
● Documentation of weekly progress and interventions through comprehensive notes
● Communicated patients progress towards treatment goals with the team
● Assisted Patients to Set Objectives
● Provided information for Outreach Programs to Patients to engage in different interests and events
● Facilitated different group activities such as arts/crafts Assistant Counselor/Activity Coordinator
December 2016-June 2017
Chrysalis Health - 300 W Broward Blvd, Fort Lauderdale, FL 33312
● Crisis intervention and incident reporting
● Supervision and behavior management of clients
● Conducted trauma-informed counseling using motivational interviewing techniques
● Planned activities for clients while helping, engaging, and supervising clients
● Implemented therapeutic strategies and mechanisms of coping
● Co-facilitated therapeutic groups with Program/Clinical Coordinator(s)
● Proper daily documentation on progress for each client.
● Educated clients about daily life skills such as hygiene and nutrition
● Advocated for the needs of clients to Social Workers
● Helped transport clients to outside engagements and appointments.
● Effectively worked with culturally diverse groups and individuals experiencing an exacerbation of either psychiatric, substance use, and/or medical symptoms, as well as experiencing a stressful situation.
Family Business Experience
Ruby’s Fashion CORP. - Since 2001- Operating Online Currently
● Marketing
● Customer Service
● Participating in Exhibitions Nationwide
● Designing Jewelry and Fashion Wear
Competencies
● Illness Management and recovery
procedures
● Educational Teaching Strategies
● Behavioral management
● Motivational Interviewing Strategies
and Techniques
● Deescalating aggressive
behavior/Creating interventions
● Marketing and media skills
● Assertive Communications
● Basic customer service skills
● Able to cooperate well with people,
Sensitive to cultural diversity
● Fluent in English, Bengali, Urdu, and
Hindi
● Able to successfully work with those
with severe mental disabilities
● Familiar with medical terminology
● Comfortable with interacting with
children of all ages
● Able to work under pressure/difficult
circumstances
● Timely and disciplined
● Proficient note taker
● Organizational skills
● Problem-solving, able to handle difficult
crisis situations
● Experienced in operating Business
Establishments
● Organizing/Planning Programs/ Events
● Sewing, arts, and crafts
Training
Trained in Health and Privacy Laws
Trained in standard Precaution: Blood Borne- Pathogens and Other Potentially infectious materials Trained in Mandt
Trained in URICA Screening
Trained in Whole Health Action Management Peer Support Trained in Wellness Recovery Action Program
Extracurricular
● Member of International Honor Society in Psychology at FAU
● HOSA (Health Occupation Students of America) Member throughout high school, Participation in local, regional, and national competitions.
● Volunteered at Tomorrow’s Rainbow- Equestrian therapy for children experiencing grief
● Volunteer at Plant-Based Utah for local food banks, & educate people about whole food and the plant-based lifestyle
● Lead singer for Sangeet Band, a South Asian musical band performing for South Asian communities in the US and Islands.
References
Oluremi Adedoyin
Social worker/LMHC/LMFT
South Florida State Hospital
*********@********.**
Devin Navarro
Readiness Center Team Leader/Supervisor
South Florida State Hospital
********@********.**
Phone: 786-***-****
Maurice Johnson
Program Services Manager
South Florida State Hospital
********@********.**
Raymond Clark
Forensic Liaison
South Florida State Hospital
*******@********.**
Contact this candidate