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Customer Service Sales Associate

Riverdale, GA
October 31, 2022

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Aliesha Moore


To build upon my extensive customer service

background by securing a position for growth and

advancement. To showcase my expertise and in

depth my experience in customer service in various fields. My most recent experience in helped

advance my management skills and knowledge of

logistics software monitoring incoming and

outgoing shipments in Softeon,Logiwa,Zethcon,

and Info Plus.



Atlanta, GA, 30349





Manage Schedules

Verbal Communication

Safety Oversight


Attention to detail

Work History


Stord, Atlanta, GA

Trained and guided team members to maintain

high productivity and performance metrics.

Observed each employee's individual strengths

and initiated mentoring program to improve

areas of weakness.

Boosted team member productivity by

enhancing performance monitoring and

instituting motivational approaches.

Trained new employees on proper protocols

and customer service standards.

Developed and implemented high-quality work

environment as measured through employee

satisfaction ratings.

Reported issues to higher management with

great detail.

Appraised inventory levels and ordered new

merchandise to keep quantities well-stocked.

Tracked employee attendance and

punctuality, addressing repeat problems quickly

to prevent long-term habits.

Assisted in recruiting, hiring and training of team members.

Delivered leadership to executive team

dedicated to driving ambitious targets with

2021-08 -


well-orchestrated plans.

Distribution Supervisor

Saddle Creek Logistics, ATLANTA, Georgia

Coached, trained and developed employees

in company policies and compliance


Organized weekly schedules and daily work

assignments to achieve the optimal coverage

for all customer needs

Managed database with details on

transportation activities, accounts and

employee schedules

Familiarized staff with safe operation of

equipment and compliance with safety rules

Monitored employee performance regarding

safety, reliability, delivery dates and customer


Review KPI goals, ensuring acceptable levels of

profitability in assigned business unit by meeting or exceeding productivity standards and cost

control management.

2017-07 -


Inventory Control Clerk

Snenondoah Grovers, Lake City, GA

Counted stock every 4 hours and documented

data in the computer database

Collected and disposed of excess stock,

defective items or obsolete materials

Protected business from unnecessary liability by

carefully following security and safety standards

Unpacked and stored deliveries quickly to

maintain an efficient cooler environment

Collaborated well with team members to carry

out daily assignments and achieve team


2016-02 -


Floor Lead

Walmart, Stone Mountain, Ga

Completed multiple resets per day to keep

2016-03 -


merchandise well-organized and presentable

Minimized loss by watching for and recognizing

security risks and active theft

Helped managers improve area operations by

sharing customer feedback and contributing

new ideas

Met targets consistently by working hard and

with strong attention to detail

Guided visitors to staff members and business

locations with warm, personable approach

Determined team targets and implemented

plans to achieve goals at individual and group



Waffle House, ATLANTA, Ga

Collaborated well with the team members to

carry out daily assignments and achieve team


Effectively maintaining health scores of 95 and

above for health standards of 6 stores

Training and coaching new employees and

team members

Developed and communicated standard

operating procedures to a team of 45


Traveling 6 stores training of new employees

and managers for company standards.

1997-04 -



Medical: Medical Degree

Morris Brown College - ATLANTA, Ga

High School Diploma: Basic

Alonzo Crim - ATLANTA, Ga

GPA: 4.0, Student Scholar Athlete

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