Administrative Manager Service Representative

PO Box ***, Newburgh, NY *****

845-***-**** *************@*****.***

Evangeline Edwards

Experience

**** ** ******* ***** ******** Programs, Inc. Newburgh, NY

Administrative Manager

Manage and provide administrative support for 5 YAP Programs in Orange, Ulster & Dutchess Counties

Support & Manage YAP’s filing systems, maintain confidential client and personnel records

Manage all USPS, Fedex, UPS, FoxLedge & Guernsey Supply Orders & Deliveries

Communicate with Home office in Harrisburg to resolve IT & Compliance issues

Responsible for Onboarding, Evolv, Zoom & Team Accounts, Stats, Diaper Pantry

Perform administrative duties requested by Regional Director and our Referring Authorities

Serve on various Committees within YAP Inc. (NERDS, NE-AM’s, Safety & Wellness)

2006 – 2009 Micropowders Inc Tarrytown, NY

Customer Service Representative

Responsible for answering phones and servicing customers in the United States and overseas.

Sent samples of Micropowders product line (over 200 products) via UPS and DHL to

customers all over the United States and worldwide.

Managed all incoming and outgoing mail as well as UPS, FedEx and DHL packages.

2004 – 2005 Millennium Business Systems New York, NY

Office / Service Administrator

Managed general duties of Administrative Staff, Technicians and Sales Reps.

Maintained constant contact with customers to resolve difficult issues.

Responsible for the day to day operation of the service technicians and deploying

them to customer accounts based on need.

Input all data pertaining to all service calls, service contracts, new machine orders,

supplies, UPS orders etc. Software used: ACT! ** QuickBooks.

1997 - 2003 Xerox Corporation Tarrytown, NY

Customer Relations Administrator

Focal point for customer resolution. Resolved problems for customers across the

United States regarding technical support, billing, supplies etc. regarding Xerox equipment.

Set up and managed Employee Kitchen Fund for approximately 100 ppl @Tarrytown location.

1995–1997 Paradigm Business Solutions Marlboro, NY

Sales / Service Operations Manager

Maintained a reporting status of all accounts to the President and support team at Xerox

Responsible for the management of 6 employees in service, sales and clerical.

Worked directly with other members of the sales team to plan and implement

strategies to identify, sell and support Xerox products and services.

Education

Orange County Community College Newburgh, NY

Office Skills Training Program ** Certificate Awarded April 1995

Office Procedures, Business Communication, Customer Service

PowerPoint Presentations, Micro Soft Excel, Micro Soft Access

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