Jaun-Pierre Van Der Merwe

202-***-**** *** *th Avenue, Saint Albans, WV 25177 ads9th@r.postjobfree.com

PROFESSIONAL SUMMARY

Dependable, hard-working Roofer/Construction Laborer seeking placement as an Intern. Collaborative, team player with over 10 years of combined work experience as a Customer Service Representative and Construction Laborer. Committed to assisting and providing experiences for customers that ensures loyalty and satisfaction.

WORK EXPERIENCE

Roofer

Tri-State Roofing and Sheet Metal – Charleston, WV April 2022 – Present

Efficiently perform roof installations to the highest standards using various materials and sealants

Identify all safety issues with the project worksite and implement necessary safety equipment to effectively eliminate hazards in accordance with company and OSHA standards

Work jointly with a team of other employees in roof replacement projects

Construction Laborer

Charleston Property Restoration – Charleston, WV May 2021 – February 2022

Operated various electric tools that include table saw, miter saw, circular saws, grinder, sander, and other equipment

Contributed to various tasks to overall residential renovations and additions such as flooring, framing, drywall installation and finishing, and painting

Repaired and/or installed wooden structures including cabinetry, vanities, moldings, and mantles

Fraud Specialist

ACT – Johnson City, TN June 2020 – May 2021

Monitored fraud prevention reports and/or reviews and resolved claims to address potentially fraudulent activity and reduce possible losses

Assisted cardholders and financial institutions with lost or stolen Debit/Credit and ATM Card reports

Respond to escalations as appropriate regarding dispute claims and verify accuracy of manual processing and process controls

Customer Service Representative

HSN/Qurate Retail Group – Piney Flats, TN November 2018 – June 2020

Solved problems and de-escalated unique situations while sustaining a high-paced call volume

Learned and worked in a virtual environment with a set schedule and structured day

Effectively communicated with a variety of customer styles, peers, and leaders

Customer Support Representative

ACT – Johnson City, TN January 2017 – November 2018

Responded promptly to customer needs and requests for service and assistance using problem-solving techniques and negotiation skills

Met company productivity standards while maintaining confidentiality of customer data and personal information

Demonstrated accuracy and thoroughness in each encounter while looking for ways to improve and promote quality

Assistant Manager

Dairy Queen – Abingdon, VA February 2016 – January 2017

Supported the Restaurant General Manager in ensuring delivery of guest satisfaction through managing the daily operations of a single restaurant

Managed financial controls, operations, people development, Guest Service, and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee retention)

Effectively interacted with restaurant team members, the General Manager, outside vendors, members of the field operations team, and guests to ensure consistent workflow and operations

Client Consultant

App Star Financial – San Diego, CA August 2015 – February 2016

Engaged with small businesses to provide personalized technology solutions to help them achieve their goals

Offered customers the highest quality programs and POS systems including credit and debit card processing, e-commerce solutions, gift cards, rewards and loyalty programs and business management tools

Resolved customer issues by providing competitive transaction processing rates and support for the latest point-of-sale equipment and software

Server

Logans – Bristol, VA January 2015 – August 2015

Interacted with guests in a friendly/efficient manner

Maintained specific side-work and ensured the total cleanliness and smooth operation of the restaurant

Used a computer to place orders and completed the transaction and payment

Assistant Manager

Taco Bell/Tacoma Inc. – Roanoke, VA February 2014 – October 2014

Ensured team members and Shift Managers completed all assigned duties, inventory management, and financial accountability and served safe, quality food in a friendly manner

Certified that the restaurant was a safe place for all employees and customers

Customer Service Team Lead

Access Worldwide Communications, Inc. – Falls Church, VA July 2012 – January 2014

Offered customized solutions, identify sales opportunities and provided service for millions of customers

Handled customer service calls ranging from billing and payments to plan changes and upgrades

EDUCATION

East Tennessee State University – Johnson City, TN 2021

Northern Virginia Community College – Annandale, VA 2015

REFERENCES

Provided upon request

Contact this candidate