Customer Service Sales Consultant

Kenneth C. Murphy

*** ***** ***, *** *** Mobile: 518-***-****

Clifton Park, NY12065 E-mail: ***********@**.***

S U M M A R Y

An accomplished collections, sales, customer service and inventory control professional with over 30 years of experience making decisions, achieving goals, negotiating solutions, managing people and product inventories, and addressing the needs of clients – most recently within the commercial waste disposal industry, and previously within the automobile and hospitality industries. Prior to providing significant contributions to the less than 0.5% loss rate for the Capital Region’s most prominent independent provider of waste disposal services, the majority of the preceding fifteen+ years involved working in a very visible, highly responsible role for one of the Capital Region’s largest automobile dealers. Due primarily to corporate change, I am now looking to start a new career with a firm that may benefit from the experiences and skills I bring and offers an immediate opportunity with the prospect of future growth. As a proven performer, leader and team player, distinguishing attributes include outstanding work ethic, demonstrable organization and “people” skills, and meticulous management of people, products and processes.

E X P E R I E N C E

COUNTY WASTE PA, VA Clifton Park, NY 2018 – 2022

Collection Specialist

Providing waste collection services to commercial and residential clients located throughout the states of Pennsylvania and Virginia, the firm generated annual revenue of approximately $180 million.

With virtually 100% of the $15 million in monthly revenue based upon the extension of credit, I accounted for approximately 50% of the less than 0.5% realized loss rate experience (actual write-off rate) of the firm.

Collections activities included both Commercial and Residential Accounts.

Account Maintenance focused upon Residential Accounts, including weekly batch notifications sent to 10-20,000 accounts.

Additional Collections related activities included:

oBad Debt write-offs;

oLive daily calls to Commercial Accounts utilizing a professionally friendly/reminder approach;

oDigital approaches included emails, automated telephone calls and text messaging;

oDirectly processed payments, as appropriate; and,

oReceived incoming daily calls pertaining to service, and billing and collection related issues

MARCELLA APPLIANCES Schenectady, NY 2016 – 2017

EARL B FEIDEN APPLIANCES Latham, NY 2015-2016

Sales Consultant

Appliance Sales:

oResponsible for retail store duties, including greeting customers;

oAssisting in all incoming customer telephone calls; and,

oCoordinated the sale and delivery of all appliances sold.

NEW COUNTRY TOYOTA Saratoga Springs, NY 1998 – 2014

Sales / Inventory Manager 2006 – 2014

Managed $2 Million new car inventory.

Responsible for all new car dealer trades and new car allocations.

Worked with manufacturer and dealers to maintain inventory.

Utilized Toyota web-based information systems to meet client demands.

Participated in weekly meetings with owners, district managers, sales representatives and clients.

Provided product knowledge training to sales representatives.

Managed a team of drivers for all company functions and dealer trades.

Provided Notary Public services as needed.

Sales and Leasing Consultant 1998 – 2006

Responsible for selling new and pre-owned vehicles.

Provided excellent customer service.

Demonstrated vehicle properties.

Identified customer needs.

Awards Received

Master Sales Consultant Awards – Received for 5 years.

New Country Lifetime Achievement Awards – Received twice.

Certified Sales Consultant

C R E D E N T I A L S

New York State Notary Public – Awarded as of April 2008; Updated every 4 years.

E D U C A T I O N

SCHENECTADY COUNTY COMMUNITY COLLEGE, SUNY Schenectady, NY

Concentration: Business Association and Management

I N T E R E S T S

Physical Fitness, Sports, Movies, Reading

O T H E R

Additional information is available through more detailed resume information and professional and personal references upon request.

Contact this candidate