Loan Processor Customer Service
Resume:
EBONIE DONALD
Detroit, MI · 313-***-****
*******.*@*****.***
To utilize my previous knowledge, skills and abilities providing an excellent client experience and a healthy environment amongst a team. My extensive communication, team building, and strong people skills can be used to build and support team members and staff.
EXPERIENCE
FEBRUARY 2020 – PRESENT
TEAM LEADER, amrock
Led a team of 17 direct reports through tremendous changes in the title industry. Worked with Senior Leadership and seasoned team members continuously, to improve the recording send out process by piloting new systems that best served the client while also following ALTA 9 and compliance with recording jurisdictions.
SEPTEMBER 2018 – FEBRUARY 2020
MORTGAGE LOAN PROCESSOR, amrock
Communicate with closing agents, escrow officers, buyers, sellers, and realtors during the residential purchase process. Building a rapport to gather pertinent and sensitive information from buyers and sellers to place the most accurate fees on the final HUD.
AUGUST 2016 – SEPTEMBER 2018
TEAM CAPTAIN/TRAINER Specialty Team, AMROCK
Collaborated with leadership to merge the teams and the roles of the New York Specialty team with the CEMA processing team. This included level setting and rolling out new team processes, re-organizing the team and delegating tasks during training to ensure the entire team possessed the basic skills needed to perform the function.
SEPTEMBER 2014 - AUGUST 2016
DELAY ANALYST, AMROCK
Communicated with buyers/sellers post close to obtain additional information needed for funding. Included but not limited too requesting ach/debit payments, wires, coordinating signing agents for execution of revised documents. Collaborating with lenders to make exceptions depending on the circumstances and making judgement calls that were in the interest of funding the refinance loan.
SEPTEMBER 2011-SEPTEMBER 2014
POST CLOSE DOCUMENT SPECIALIST, AMROCK
With extreme attention to detail, process final documents from borrowers and sort them to the lender’s standards, to provide title insurance for mortgages being refinanced in a high-volume, non-client facing environment while accurately and efficiently meeting production goals.
MARCH 2011-AUGUST 2011
IMAGE SCANNING SUPPORT CLERK – BLUE CROSS BLUE SHIELD OF MICHIGAN
Perform the role of a Claims Clerk completing the task of sorting Dental and Medical Claims, as well as implementing new processes for departments in the company using Image Scanning Services.
MAY 2008 – DECEMBER 2008
HUMAN RESOURCES ASSISTANT – OAKWOOD HEALTHCARE SYSTEM
Provided support to the Human Resources Department providing customer service and inquirers with accurate information regarding employee/retiree benefits.
SKILLS
Strong interpersonal skills
Analytical and research skills
Leadership skills
Customer service
Facilitate trainings
Solution based problem solving
Emotional intelligence
Inbound/outbound calls
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