Appointment Setter Customer Service
Resume:
Julia Nava. 210-***-****
*************@*****.***
Objective
To obtain a position within a company that provides opportunity from growth and advancement. Where every employee is treated with respect regardless of what position one holds. A company with understanding and practicing strong core values. Summary of Qualifications
Excellent Customer Service Skills Computer Skills / 32 wpm Proficient in Phone Etiquette Techniques Problem Solver Computer Skills / Data Entry Strong Leadership Abilities Self-Motivated / Goal Orientated Quick Learner
Time Management Abilities
Appointment Setter
Dispatching
Assembly
Order selecting
Quality Inspector
Inventory Specialist
Able to Multitask
Technical Support Viewers Advocate
Work History
December 2018 - August 2019
WellMed Call Center
Appointment Setter
Inbound / Outbound calling
Providing excellent customer service by listening and showing empathy
Assisting patients with scheduling doctors appointment
Explaining transportation benefits
Scheduling transaction to and from appointments
Updating patient records
Communicating any changes with drivers
Confirming every appointment with patient, clinic, hospital, nursing home and driver
Leaving detailed notes on every call taken or made.
Informing patients of cancellations
Providing patients with correct actions required when requesting more transportation benefits by insurance companies.
June 2018 - November 2018
Hulu Call Center
Viewer Experience Advocate
o Certified viewers advocate
o Inbound/ Outbound calls
o Troubleshooting all supported Devices
o Document/Update account with every action performed o Accepted payments, applied credit or refunds when necessary o Product specialist
o Empathizing with Customer
o Upselling bundles and add ons
o Walk through step by step registration process
September 2017 – May 2018
Alorica. Neiman Marcus.
Customer Service Representative
. Answer inbound calls
. Place orders
. Update profiles when needed
. Provide excellent customer service
. Also floor walker assisting co workers
. Provided management with hourly sells
and number of total calls for entire floor
. Daily end of day performance.
documentation
September 2016 – December 2016
Favorites Healthcare Staffing Direct Care San Antonio, Texas
● Direct Care Immigrant Refugee Camp
● Responsible for temporary care of young children: o Child Care
o Hourly Head Counts
o Inventory Checks
o Behavior Documentation
o Hair Clinic
o Medical Runner for Med Pass
March 2015 – April 2016
Atento Licensed Travel Consultant RRD Escalation Supervisor San Antonio, Texas Bank of America License Travel Consultant RRD Supervisor.
● Utilized excellent customer service skills
● Answered inbound sales calls from clients needing travel arrangements.
● Answered and serviced service calls in a timely manner.
● Answered, serviced, and investigated customer escalation calls.
● Processed refunds when needed.
● Documented loss of revenue.
● Trained new agents for both sales and service calls.
● Made changes to existing reservations according to guidelines.
● Maintained compliance required on a day to day basis. June 2013 – December 2013
MMC Customer Service Representative San Antonio, Texas
● Answered incoming calls
● Outgoing calls to resolve complaints or disputes pertaining to the customer's benefits on their government debit cards.
● Troubleshooting frozen accounts for a quick resolution. Julia Nava Page 2
April 2010 – August 2013
Vutex Assembly Worker San Antonio, Texas
● Assembled brake actuators for all Tundra and Tacoma trucks.
● Documented actuator pressure point
● Picked parts for every department
● Trained new members
● Nightly inventory on unused parts
● Quality control
● Kept area clean and organized
● Assisted HR when needed
August 2008 – January 2010
Mission Road Development Center Caregiver San Antonio, Texas
● Caregiver for mentally challenged young adults.
● Prepared all meals and snacks, organized daily agenda for each person.
● Assessed behavioral issues on a daily basis.
● Accompanied the clients on all outings as well as all appointments and supervised daily activities.
● Assisted the clients daily with personal hygiene. August 2008 – August 2009
Timewise Shell Corporation Cashier San Antonio, Texas
● Greeted customers and assisted them with their purchases.
● Performed inventory of all merchandise on a daily basis.
● Stocked shelves with incoming merchandise.
● Cleaned all areas of the store including bathrooms.
● Occasionally opened and closed store as needed.
Education
McCollum High School Diploma San Antonio, Texas References
1. Margarita Herrera. 210-***-****
2. Alicia Espinoza 210-***-****
3. Rosita Lopez. 210-***-****
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