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Customer Service Professional

Location:
Maryland
Posted:
October 31, 2022

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Resume:

E: ads9sh@r.postjobfree.com 443-***-**** A: Brooklyn Park, MD 21225

PROFESSIONAL SUMMARY

Organized and dependable candidate successful

at managing multiple priorities with a positive

attitude. Willingness to take on added

responsibilities to meet team goals.

WORK HISTORY

Home-Business Brooklyn Lawn Service - Scheduling

Manager

Brooklyn Park, MD

02/2014 - Current

United States Post Office - Mail Processing Clerk

Baltimore, MD

04/2021 - 04/2022

SKILLS

EDUCATION

Ashworth College

Norcross, GA

12/2021

Associate of Arts

General Studies

Baltimore City Community

College

Baltimore, MD

07/2021

CPR BLS for Healthcare Providers

Faxed reports, scanned documents, developed

spreadsheets and organized files.

Worked with suppliers to maintain a steady flow

of materials and tools required for Brooklyn Lawn

Service to meet established schedules.

Completed weekly schedules through strategic

staffing allocation to maintain payroll at 98-100%.

Developed and updated scheduling policies

covering all department activities.

Loaded letters onto processing equipment,

removed non-processable letters and

maintained continuous sorting feed.

Sorted and placed mail into mailboxes and post

office boxes with high levels of accuracy.

Used automated mail processing equipment to

sort and collate mail.

• Materials Packing

• Sorting

• Automated mail processing

• Workplace Safety

• Handling and Sorting Mail

• Problem-solving skills

• Mail handling

• Clerical

• Computer skills

• Vital signs monitoring

Specimens collection and

processing

• Phlebotomy

• Handling and sorting mail

• Post office operations

• First Aid/CPR

• Dependable and Responsible

• Good Telephone Etiquette

TG / TAYNISHA J GROSS-MATIN

Amazon - Fulfillment Associate

Baltimore, MD

08/2021 - 03/2022

United States Post Office - Mailroom Clerk

Linthicum Heights, MD

06/2018 - 07/2019

United States Postal Service - Mail Handler Assistant Baltimore, MD

exp

MD Department of Education

Baltimore, MD

02/2006

GED

Medix School

Towson, MD

06/2000

Medical Assistant certificate

awarded

Mercy High School

Baltimore, MD

06/1997

High School Diploma

Sold stamps to customers along route and

counted back bills and change to avoid errors.

Used Microsoft Word and other software tools to

create documents and other communications.

Demonstrated respect, friendliness and

willingness to help wherever needed.

Devoted special emphasis to punctuality and

worked to maintain outstanding attendance

record.

Unloaded incoming trucks and properly staged

inventory for processing.

Prepared and organized envelopes, packages,

containers and pallets with correct merchandise

counts.

Followed procedures at all times for personal and

team safety.

Moved merchandise using forklifts, pallet jacks

and hand trucks.

Loaded letters onto processing equipment,

removed non-processable letters and

maintained continuous sorting feed.

Used automated mail processing equipment to

sort and collate mail.

Sorted and placed mail into mailboxes and post

office boxes with high levels of accuracy.

Weighed letters and packages and calculated

costs based on classification, weight and

destination.

Sold stamps to customers along route and

counted back bills and change to avoid errors.

Devoted special emphasis to punctuality and

worked to maintain outstanding attendance

record.

• Awarded GED

02/2006 - 08/2008

City of Baltimore - Parking Enforcement Officer

Baltimore, MD

08/2006 - 09/2007

Helping Hands Driving Service, Inc. - Clerical

Assistant

Baltimore, United States

10/1996 - 10/1999

Process incoming and outgoing mail; load and

unload mail trucks; operate various equipment

as needed; other duties as required.

Used automated mail processing equipment to

sort and collate mail.

Released registered and special delivery letters

and packages to designated recipients and

obtained signatures for release.

Loaded letters onto processing equipment,

removed non-processable letters and

maintained continuous sorting feed.

Operated postage meters, mail sealers and

labeling machines.

Sorted and placed mail into mailboxes and post

office boxes with high levels of accuracy.

Patrolled premises regularly to maintain safety of employees and visitors.

Called and coordinated with police, fire and EMT

services.

Directed drivers to proper parking areas and

enforced special parking restrictions.

• Other duties as assigned.

Delivered clerical support by handling a range of

routine and special requirements.

Reviewed time sheets, prepared attendance

reports and processed payroll for office staff.

Prepared packages for shipment, pickup and

courier services for prompt delivery to customers.

Monitored supervisor's work calendar and

scheduled appointments, meetings and travel.

Interacted with customers by phone, email or

in-person to provide information.

Sorted and distributed office mail and recorded

incoming shipments for corporate records.

Provided clerical support to company

employees by copying, faxing and filing

documents.



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