Curriculum vitae

Of

Nonhlanhla Cynthia Ngobe

*. PERSONAL DETAILS

Surname : Ngobe

Name : Nonhlanhla Cynthia

Date of Birth : 1988/06/14

Identity Number : 880**********

Postal Address :75 Essen wood drive

Panorama park

Pietermaritzburg

3201

Email address : ads9pg@r.postjobfree.com

Cell number :073-***-****

Marital Status : Single

Gender : Female

Nationality : South African

Home Language : IsiZulu

Other Languages : English & IsiXhosa

Criminal Record : None

2. EDUCATIONAL QUALIFICATION

Last school Attended : M.L Sultan secondary school

Qualification : Matric

Year Obtained : 2006

3. Tertiary qualifications

Name of Institution : Oval international College

Qualification : National Diploma in Business Management

Year : 2009

4. Other Training

Computer Literacy skills

Microsoft Word

Microsoft Windows

Microsoft PowerPoint

Typing

5. Work History

1. Name of Company : Mr Price Group

Position Held : Call Centre Agent

Department : Existing Accounts

Duration : July 2018- May 2021

Duties : Assist customers with their account related

queries.

Assist customers in store by replacing cards &

closing accounts.

Update customer’s details on the system.

Liaise with customers telephonically and via email.

File customer’s documents sent via email and fax.

Email, scan and fax customer’s statements.

Resolve Milady’s, Sheet Street and Mr Price

account queries.

Logging calls / customer contacts onto

the company's computer database.

Perform administrative duties when required.

Request ITC to be updated for paid up accounts.

Credit limit increase

Chats

Reason for leaving :Resigned

2. Name of Company : Merchant Cellc

Position Held : Customer Service Agent

Department : Customer care agent

Duration : March 2015- May 2018

Duties : Obtain customer information by answering

Telephone calls.

Receiving calls

Solving customer query

Performing sim swops

Escalating cases to the head office

Explaining to the customer the charges -billing

Reason for leaving : Resigned

3. Name of Company : KwaZulu- Natal law society

Position Held : Receptionist

Duration : February 2012-August 2012

Duties : welcoming Incoming customers

Switchboard

Database retrievals

Distribution of post

General office administration

Faxing, e-mail, screening calls

banking

Reason for leaving : contract

4. Name of Company : Ilawu hotel and Lodges

Position Held : administrator

Duration : January 2014- July 2014

Duties : Welcoming guest

Admission of guest

Client quarries

Ensuring vehicles are located to the directory

Screening calls

Reason for leaving : Better career prospects

(These Following References Can Be Contacted With Great Confidence)

6. REFERENCE

1. Contact Person : Shaheen Ebrahim

Position held : Team Leader

Contact number : 065*******

Company Name : Mr Price Group

2. Contact Person : Claudia Blessie

Position held : Supervisor

Contact number : 033-*******

Company Name : Ilawu hotel and lodges

3. Contact Person : Nozipho Ndlovu

Position held : Supervisor

Contact number : 033-*********

Company Name : kwazulu- Natal law society

3. Contact Person : Merchants cellc

Position held : team leader

Contact number : 074-*******

Company Name : Merchants Cellc

Contact this candidate