Center Agent Service
Resume:
Curriculum vitae
Of
Nonhlanhla Cynthia Ngobe
*. PERSONAL DETAILS
Surname : Ngobe
Name : Nonhlanhla Cynthia
Date of Birth : 1988/06/14
Identity Number : 880**********
Postal Address :75 Essen wood drive
Panorama park
Pietermaritzburg
3201
Email address : *******.********@*****.***
Cell number :073-***-****
Marital Status : Single
Gender : Female
Nationality : South African
Home Language : IsiZulu
Other Languages : English & IsiXhosa
Criminal Record : None
2. EDUCATIONAL QUALIFICATION
Last school Attended : M.L Sultan secondary school
Qualification : Matric
Year Obtained : 2006
3. Tertiary qualifications
Name of Institution : Oval international College
Qualification : National Diploma in Business Management
Year : 2009
4. Other Training
Computer Literacy skills
Microsoft Word
Microsoft Windows
Microsoft PowerPoint
Typing
5. Work History
1. Name of Company : Mr Price Group
Position Held : Call Centre Agent
Department : Existing Accounts
Duration : July 2018- May 2021
Duties : Assist customers with their account related
queries.
Assist customers in store by replacing cards &
closing accounts.
Update customer’s details on the system.
Liaise with customers telephonically and via email.
File customer’s documents sent via email and fax.
Email, scan and fax customer’s statements.
Resolve Milady’s, Sheet Street and Mr Price
account queries.
Logging calls / customer contacts onto
the company's computer database.
Perform administrative duties when required.
Request ITC to be updated for paid up accounts.
Credit limit increase
Chats
Reason for leaving :Resigned
2. Name of Company : Merchant Cellc
Position Held : Customer Service Agent
Department : Customer care agent
Duration : March 2015- May 2018
Duties : Obtain customer information by answering
Telephone calls.
Receiving calls
Solving customer query
Performing sim swops
Escalating cases to the head office
Explaining to the customer the charges -billing
Reason for leaving : Resigned
3. Name of Company : KwaZulu- Natal law society
Position Held : Receptionist
Duration : February 2012-August 2012
Duties : welcoming Incoming customers
Switchboard
Database retrievals
Distribution of post
General office administration
Faxing, e-mail, screening calls
banking
Reason for leaving : contract
4. Name of Company : Ilawu hotel and Lodges
Position Held : administrator
Duration : January 2014- July 2014
Duties : Welcoming guest
Admission of guest
Client quarries
Ensuring vehicles are located to the directory
Screening calls
Reason for leaving : Better career prospects
(These Following References Can Be Contacted With Great Confidence)
6. REFERENCE
1. Contact Person : Shaheen Ebrahim
Position held : Team Leader
Contact number : 065*******
Company Name : Mr Price Group
2. Contact Person : Claudia Blessie
Position held : Supervisor
Contact number : 033-*******
Company Name : Ilawu hotel and lodges
3. Contact Person : Nozipho Ndlovu
Position held : Supervisor
Contact number : 033-*********
Company Name : kwazulu- Natal law society
3. Contact Person : Merchants cellc
Position held : team leader
Contact number : 074-*******
Company Name : Merchants Cellc
Contact this candidate