Center Agent Call

BONOLO MAGDELINE SELEKA

*** ****** ****** ******: 071*******/079*******

SWANEVILLE EMAIL: **********@*****.***

**** ** **: 910**********

PERSONAL PROFILE

I am a punctual and motivated individual who is able to work in a busy environment and produce high standards of work. I am an excellent team worker and am able to take instructions from all levels and build up good working relationships with all colleagues. I am flexible, reliable and possess excellent time keeping skills.

EDUCATIONAL BACKROUND

HIGH SCHOOL ATTENDED : TLHABANE TECH AND COMM HIGH SCHOOL

HIGHEST SCHOOL GRADE PASSED : GRADE 12

SUBJECTS : ENGLISH

SETSWANA

PHYSICAL SCIENCE

LIFE ORIENTATION

TECHNICAL DRAWING

ELECTRICAL ENGINEERING

MATHEMATICS

YEAR : 2008

TERTIARY QUALIFICATIONS

INSTITUTION : ORBIT TVET COLLEGE

QUALIFICATION : NQF LEVEL 2 CERTIFICATE

COURSE : ELECTRICAL ENGINEERING

MODULES : ENGLISH

LIFE ORIENTATION

WORKSHOP PRACTICE

MATHEMATICS

ELECTRICAL SYSTEM AND CONSTRUCTION

ELECTRICAL CONTROL

ELECTRICAL PRINCIPLES AND PRACTICE

YEAR : 2009

WORK EXPERIENCE

• COMPANY : CREDIT SOLUTIONS SERVICES

POSITION : DEBT COLLECTOR/CALL CENTER AGENT

DUTIES : TAKING OUTBOUND AND INBOUND CALLS

TYPE NOTES ON EACH CALL FOR THE RECORDS

MAKING PAYMENT ARRANGEMENTS WITH DEBTOR

UPDATING DETAILS OF ACCOUNT

DURATION : 29 FEBRUARY 2016 TO 28 DECEMBER 2018

• COMPANY : VAN DE VENTER MOJAPELO ATTORNEYS

POSITION : DEBT COLLECTOR/CALL CENTER AGENT

DUTIES : TAKING OUTBOUND AND INBOUND CALLS

TYPE NOTES ON EACH CALL FOR THE RECORDS

MAKING PAYMENT ARRANGEMENTS WITH DEBTOR

UPDATING DETAILS OF ACCOUNT

DURATION : 28 NOVEMBER TILL 26 FEBRUARY 2016

• COMPANY : MUNNIK BASSON DAGAMA INCORPORATED

POSITION : CALL CENTER AGENT

DEPARTMENT : INBOUND AND OUTBOUND COLLECTION

DUTIES : CLAIMS PROCESSING

TRACING AND VERIFICATION

CUSTOMER LOYALTY AND RETENSION

CUSTOMER CALL –BACK AND FOLLOW UP ACCOUNT

ENQUIRIES

DURATION : MARCH 2010 TO 25 NOVEMBER 2011

REFERENCE

• NAME : ROBERT SEMENYA

COMPANY : BROOKS AND LUYT ATTORNEYS

CONTACT NUMBER : 081******* / 011*******

POSITION : SUPERVISOR

EMAIL ADDRESS : ********@**********.**.**

NAME : KATLEGO LETLOLE

COMPANY : MBD INCORPORATED ATTORNEYS

POSITION : SUPERVISOR

CONTACT NUMBER : 065*******

EMAIL ADDRESS : *********@*****.*** / ********@********.**.**

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