Frank (Xeno) Zenau

SUMMARY

Accomplished visionary and entrepreneur, possessing more than 25 years of senior level business operations management experience within the retail industry. Strong leadership with expertise in providing direction for business growth, product development, strategic alliances, marketing, advertising, customer service and human resources. Exceptional knowledge and fluent understanding of effective sales techniques, merchandising, purchasing, brand creation and product distribution. Posses thorough comprehension of the complexities surrounding international sales, customs, including tariff arrangements, contraband regulations, logistics and documentation. Highly skilled at creating and maintaining operational budgets, sales forecasting, cost analysis, inventory control and market planning. Outstanding team builder with the ability to recruit, train, mentor and motivate effective and dedicated operational staff. Excellent communication, presentation and writing skills. A creative dealmaker with the ability to develop and maintain strong business relationships. Absolute commitment to quality service and highest level of client satisfaction.

PROFESSIONAL BACKGROUND

Advantage Solutions

Brand Ambassador Current

Wal-Mart, Spencer, WV

Support Manager, Customer Service Manager. 2005 - 2015

Skillfully assess customer needs, store resets, store merchandising, coached and mentored associates to promote teamwork for associates, cashiers, stockers and maintain deadlines.

Houchens Industries, Clendening, WV

Save A Lot Store Manager 2003 - 2005

Recruit, hire, train, mentor, staff all store personnel and maintain daily operations.

Independent Real Estate Sales Agent, Spencer, Martinsburg WV

Sales Agent, Mike Greenlee, Century 21 Sterling Realty 2001 - 2003

Effectively interact with various clients on sale and purchasing of rural and commercial properties.

Skillfully assess customer needs and personality to establish compatible selections.

Compose and execute required contracts and closing documentation.

Rookie of the year.

Zeno’s Inc. Jacksonville, FL

Chief Executive Officer 1982 - 2000

Founded and built a chain of retail, book, gifts and novelty stores, Norfolk VA, Savannah GA, Jacksonville, FL.

Directed all aspects of operations management, including business planning, strategy, product purchasing, merchandising, marketing foreign and domestic, financial analysis, employee development and customer service.

Skillfully negotiated contracts and purchase prices with vendors and service providers.

Coached associates on highly successful and aggressive sales and servicing techniques, resulting in improved client relationships and maximized sales. Efforts played a key role in building a loyal client base and maximized sales.

Created and marketed 6 highly successful board games.

Actively led and participated all facets of operations, including creation of business plan, instructions, advertising and domestic and foreign distribution.

Web Page Design

Additional Experience

Sales Manager, Delmarva Auto supply Ship and Export documentation expert

Education and Licenses

Associate degree, Business, College of Marin, Kentfield, CA

Advanced Sales and Motivational courses, University of West Virginia, Parkersburg, WV 2002

Licensed Real Estate Agent.

Computer Skills

Microsoft Word/Power/Point/Excel/Outlook/Publisher/Front Page/Adobe/Adobe Photoshop/Windows NT/XP/Vista/Windows 7/ Windows 8, Macintosh 8.1/Leopard/Internet Navigation.

Community Involvement

Teach Basic computer skills to senior citizens, Committee on aging Spencer, WV

10168 Beach Drive SW Home 910-***-**** Cell 910-***-****

Calabash, NC 28467 ads9mm@r.postjobfree.com

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