Administrative Assistant Support Specialist
Resume:
MYRNA
SAN
GABRIEL
ADMINISTRATIVE
SPECIALIST/CUSTOM
ER SERVICE
ASSOCIATE
myrna.sangabriel27@gm
ail.com
Yuma, AZ 85367
Experienced Entrepreneur with over 2 years of experience in Food Industry. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative/Customer Service position. Ready to help team achieve company goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the
organizational brand.
PROFESSIONAL SUMMARY
Myrna San Gabriel - DotsMi Variety Shop
Anitpolo City, Philippines • 04/2019 - 01/2022
WORK HISTORY
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
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Recommended products based on solid understanding of individual customer needs and preferences.
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Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
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Elevated customer loyalty by using strong communication abilities to resolve customer problems.
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Trained new team members with positive reinforcement and respectful, encouraging coaching.
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Learned every menu preparation and numerous off-label drinks to meet all customer needs.
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Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
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Trained new employees in groups and in one-on-one
scenarios.
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SKILLS
• Competitive Knowledge
Consultative Sales
Approach
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• Restaurant Operation
• Market Trend Analysis
• Cash Control
Effective Customer
Communication
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Rizal Technological Colleges
Mandaluyong City Philippines
Some College: B.S. Computer
Engineering
Colegio Del Buen Consejo
EDUCATION
Pasig City Philippines •
03/1980
High School Diploma
Terra Commodities Inc - Administrative Assistant
Quezon City, Philippines • 04/2015 - 05/2019
AYUDA Technologies - Customer Support Specialist
Pasig City, Philippines • 06/2013 - 01/2015
Completed over successful daily cash audits to correctly balance drawers at end of each shift.
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Complied with standards for merchandising, stocking and storing product.
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• Educated coworkers and customers about new products. Set and achieved goals for professional development and advancement.
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Answered multi-line phone system, routing calls,
delivering messages to staff and greeting visitors.
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Executed record filing system to improve document
organization and management.
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Scheduled office meetings and client appointments for staff teams.
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Sorted and distributed office mail and recorded incoming shipments for corporate records.
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Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
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Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
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Created detailed expense reports and requests for
capital expenditures.
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Restocked supplies and placed purchase orders to
maintain adequate stock levels.
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Helped large volume of customers every day with
positive attitude and focus on customer satisfaction.
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Resolved concerns with products or services to help with retention and drive sales.
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Described product highlights and benefits to help guide purchasing decisions.
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Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
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Multitasked to handle diverse customer needs in
high-volume [Type] setting, prioritizing tasks to keep up with challenging deadlines.
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• Maintained accurate and current customer account data with manual forms processing and digital information updates.
Leveraged consultative approach to gather customer details and technical data.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Recommended products to customers, thoroughly
explaining details.
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Developed community reputation through commitment
to customer satisfaction and strong client relationships.
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