Data Entry Customer Service

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RYAN DIXON

Cheyenne, Wyoming *****

*********@*****.*** / 720-***-****

SUMMARY

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. EDUCATION AND TRAINING

Bachelor of Arts: Political Science, Minor in History Completed 08/2012 Metropolitan State University of Denver

SKILLS

• Defensive driver training

• Route management

• Team management

• Supervision & leadership

• Problem resolution

• Training & development

• Communication

• Event coordination

• Microsoft Office Suite

• Planning & organizing

• Troubleshooting

• Conflict resolution

• Data management

• Behavioral/cognitive skills development

• Teaching, tutoring, and counseling

• Volunteer engagement

• Community outreach

• File and Records Management

• Schedule coordination

• Data entry

• Scheduling and calendar management

EXPERIENCE

Package Car Driver / UNITED PARCEL SERVICE (UPS) - COMMERCE CITY, CO 02/2022 – 07/2022

• Complete daily pre-trip inspections and inspect vehicle for safety

• Efficiently deliver parcels and packages to a variety of businesses and residences in timely manner

• Provide excellent customer service for a diverse set of customers

• Effectively collaborate with warehouse, drivers, and dispatchers

• Responsible for following Department of Transportation (DOT) safety procedures and utilizing the proper safety equipment as required

Transportation Associate / AMAZON - COMMERCE CITY, CO 08/2021 - 02/2022

• Provided supervision and management of all trailer yard activities

• Worked with team members to improve process integration and flow

• Effectively communicated with operations to ensure timely dispatch of trailers and routes

• Assist yard drivers through radio communication to ensure things are safe and in order in the yard

• Drove a yard hostler to assist the building with getting the appropriate trailers on and off of the dock doors for unloading and loading efficiency

• Documented reported trailer damage and ensured work orders are fulfilled timely

• Collaborate with warehouse, drivers, and other sites

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Social Studies Teacher / LOOKOUT YOUTH ACADEMY - CO 08/2020 - 08/2021

• Taught a variety of Social Studies classes to detained and committed youth aged 12 to 20

• Strong classroom management for a diverse and unique class setting

• Created unique and individualized lesson and learning plans

• Collaborated with other employees for cross-curricular lesson planning

• Lead recreation, weightlifting and team sports extracurricular activities Lifestyle and Leisure Director / NORTHGLENN HEIGHTS ASSISTED LIVING - NORTHGLENN, CO 02/2020 - 08/2020

• Managed budget of monthly activity expenses and the implementation of a myriad of programs designed to meet the social, psychosocial, and therapeutic needs of each resident.

• Hired and supervised full-time, part-time, and volunteer staff

• Created reports which were reviewed by residents' families and physicians

• Fostered family and community support of the activity program

• Negotiated contracts with outside vendors

• Responsible for creating individualized care plans for all center residents City Carrier / UNITED STATES POSTAL SERVICE - COMMERCE CITY, CO 03/2019 - 02/2020

• Ensured accurate delivery of mail and parcels to customers

• Organized and maintained mail route

• Provided exceptional customer service for a large customer base Activities Director / CHERRY CREEK NURSING CENTER - AURORA, CO 05/2017 - 10/2018

• Kept records of all expenses, submitted weekly, and monthly budget reports to administration

• Developed content for the Social Media outreach programs and campaigns

• Responsible for the monthly newsletter, distributed to both residents and family members

• Developed and implemented the activity program for up to 200 residents

• Coordinated recruitment, retention, and involvement of up to 50 volunteers, and involvement of contracted entertainment and activities for residents.

• Developed, planned, organized, and directed activities that exceeded company guidelines and state regulations Assistant Activities Director / NORTH STAR RCC, VIVAGE - DENVER, CO 02/2015 - 05/2017

• Planned, implemented, and supervised activities and programs in the community

• Nominated for the Colorado Healthcare Association (CHCA) Spotlight on Excellence Award

• Oversaw budgeting and scheduling of activities department

• Planned and implemented care-plans for residents in the community

• Maintained and organized all documentation within the activities department

• Collaborated with other departments and employees for cross-curricular lesson planning Recreation Specialist / TOWN OF ERIE - ERIE, CO 05/2010 - 12/2016

• Supervised town sporting and recreational events

• Developed and implemented new youth and adult sports programs

• Facilitated the recruitment and onboarding of volunteers for recreational programs

• Coached and officiated sports recreational activities when needed

• Collaborated with maintenance, customer service and other departments

• Organized staffing, itinerary and logistics of large town events

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