Gregory McFarlin, MBA PMP

GREGORY MCFARLIN, MBA, PMP, LSS GREEN BELT

Tel: 310-***-**** Email: ads9ju@r.postjobfree.com

LinkedIn: www.linkedin.com/in/gregmcfarlinmbapmp

CAREER GOAL: A result-driven Operations Professional with vast experience in Project Management (PMP Certified) and Managerial Consulting. Possess exemplary skills in directing full cycle complex to moderate multi-site sized projects and initiatives. Proven abilities to deliver substantial savings, improved revenue, increased productivity, improved efficiency, and quality improvement through detailed analysis and substantiated process improvements. AREAS OF EXPERTISE

PROFESSIONAL BACKGROUND

Manager of Operations

2018 – 8/21 Blue Shield of California Monterey Park, CA Manage Provider Operations department to meet the needs of contracted Providers for Blue Shield.

• Manage team of Contract Configuration Analysts, Coordinators, and Business Analysts

• Led team through transition of company acquisition successfully. Able to complete legacy work and take on new work in new company and train and process in the new systems and workflows

• Appointed by VP to assist and lead a sister department in a crisis intervention, to identify existing issues and provide recommendations/resolutions and work through the challenges to meet a desired goal of compliance Technical Project Manager

6/18 – 8/18 AT&T/DirecTV El Segundo, CA

Responsible for developing a new product for DirecTV by engaging all of the appropriate parties to create the platform to meet the desired goals of the company within the desired timeframe. Additionally, launched a pilot to provide wireless DirecTV to the campus and dormitories of Georgia University to understand the system usage within a college campus and the students.

Project Manager III/Managerial Consultant for Internal National Consulting Group 2011 – 2018 Kaiser Permanente Downey, CA

Successfully managed multiple projects that were each in line to help improve the companies overall bottom line and improve member experience. Fostered strong and productive relationships with multiple levels of employees nationally across the program from Senior Vice Presidents to front line staff. All in an effort to meet the common goal of meeting the members needs.

• Worked with senior management to negotiate major revisions in time commitment and resource allocation

• Ensured strategic directions of projects that were in line with organizational business plan

• Provided general oversight, leadership and technical direction

• Provided leadership to multi-disciplinary teams, as well as managed work of outside consultants

• Motivated team members and facilitated team meetings. Acted as liaison, problem solver, and facilitator

• Accountable for the development of project documentation for senior executives and other key clients to

• Management

• Project Management

• Operations

• Process Analysis/Business Analysis

• Client Relations Management

• Resource Management

• Industrial Engineering

• Quality Assurance

• Managerial Consulting

• Strategic Planning/ Budget Planning

• Coaching/ Acceptance Testing

• Change Management

• Strong Presentation Skills

• Problem/Issue Resolution

•

Gregory McFarlin, MBA PMP

facilitate sharing of project outcomes and best practices

• Planned and facilitated various meetings

• Frequently made formal presentations to various senior level audiences including C Level

• Responsible for managing the National Pharmacy Customer Service monthly survey – incentive driven

• Established procedures regarding implementation of project outcome

• Assessed project impact on members, workforce, department, and company

• Applied Industrial Engineering principles to identify systematic and observed results

• Developed training program for different levels of audiences

• Established effective professional business relationships with all levels of management

• Instructed and educated on all aspects of projects

• Coached and mentored Project Managers; motivated them to maintain a consistent level of excellence in project management and outcomes

Key Project Successes:

• Identified and built a business case to go green –paperless initiative with potential to save over $45M

• Full cycle of Workforce Management product for Central Fill Centers. Identify savings of >$2M over 2 years

• Full analysis on Call Center with recommendations. Identify savings of >$4M over 3 years Project Manager II

2008 – 2011 Kaiser Permanente Bellflower, CA

Providing insightful and meaningful analysis to physicians and pharmacists to help create the right mix of holding or reducing cost, yet providing effective and result driven care to our members. Projects ranged from data analysis to engaging in piloting new technology to help improve operations.

• Seasoned professional project manager, with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure

• Excel at communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects and initiatives

• Monitor and manage project activities and advise staff of issues due to resource availability

• Define and initiate projects, and assign members to manage cost, schedule, and performance of component project, while working to ensure the ultimate success and acceptance of the program

• Manage budget for the organization to influence organization's financial profitability

• Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent

• Present periodic Dashboard reports on the current program, future opportunities and client issues

• Manage the call waiting time project that will minimize the wait time for Pharmacists calling Physicians regarding client’s prescriptions

• Responsible for managing hospital transition workflow projects for all departments involve in the changeover

• Responsible for implementing a new system process that identifies expensive drug cost while creating methods to reduce the use and cost of those drugs. Cost savings in excess of $2 million annually for the region

• Develop project documentation and train user on solution implementation

• Establishes milestones as needed for reporting to appropriate management levels and communicates budget and status milestones as defined for the project Key Project Successes

Gregory McFarlin, MBA PMP

• Implemented a cost- saving program for prescription drugs saving the region in excess of $500,000 annually

• Cost saving implementation project placed the Region number one out of 13 regions

• Lean Six Sigma driven project increased Prescription Mail Order use by 3% in 3 months Operations Production Supervisor

2006 – 2008 Kaiser Permanente Bellflower, CA

Advertising Operations Supervisor/ Project Manager 1999 – 2005 Los Angeles Times Los Angeles, CA

EDUCATION BACKGROUND

University of Phoenix- Masters in Business Administration, Phoenix, AZ Cal State University Dominguez Hills- (BS) Bachelors of Science – Business Management /Computer Information Systems, Carson, CA PROFESSIONAL DEVELOPMENT

Cal State University Dominguez Hills, - Project Management Certification, Carson, CA Project Management Institute- Project Management Professional (PMP) ProgressivEdge – Lean Six Sigma, Green Belt

Multiple management programs- LA Times, Kaiser, Blue Shield TECHNICAL SKILLS

Microsoft Word, Excel, MS Projects, PowerPoint, Access, SQL, Teradata, Visual Basic, Crystal Reports, and others COMMUNITY SERVICE

Board Member for Del Amo Park Association, City of Carson

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