MH Melisa Heinrich

Thornton, CO ***** 1-720-***-****

ads9ji@r.postjobfree.com

PROFESSIONAL

SUMMARY

Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.

SKILLS Customer presentations

Relationship building and

management

Business development and

planning

Operations

Account servicing

Database Management

Goals and performance

Customer rapport

Sales Strategies

Vendor management

Strong relationships

Systems and software programs

Staff Management

Strategic selling

Customer Relations

Account oversight

Written and verbal communication

Sales expertise

Account management

Service management

Order management

WORK HISTORY ACCOUNT EXECUTIVE 03/2018 to 08/2021

Dish Network Corp Thornton, CO

Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships. Built and strengthened relationships with new and existing accounts to drive revenue growth.

Created and executed account strategies to present services to key decision makers.

Used targeted questioning strategies to discover insight on prospect needs and requirements.

Stayed up-to-date on changing industry and product standards and trends related to accounts.

Managed sales cycle from first contact to established customer sale and maintained solid customer base.

Identified customer needs and achieved service levels that met and exceeded expectations.

Presented product concepts and offerings to clients based on established specifications and preferences.

Met and exceeded service level goals by identifying and achieving standards and expectations.

Strengthened customer relationships with proactive and collaborative approach to managing needs.

Collected information from clients before securing accounts, verifying payments and special needs.

Upsold special packages while preparing quotes for potential clients. Recorded and maintained sales prospect and sales data within customer relationship management system.

Identified client business needs by gaining understanding of goals, objectives and processes.

ADMINISTRATIVE ASSISTANT 02/2013 to 01/2018

The Joint Chiropractic Thornton, CO

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Coordinated bookkeeping activities in QuickBooks and Lawson. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. Coached new employees on administrative procedures, company policies and performance standards.

Processed invoices and expenses using QuickBooks to facilitate on-time payment.

Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Executed record filing system to improve document organization and management.

Generated reports and typed letters in Word and prepared PowerPoint presentations.

Handled client correspondence and tracked records to foster office efficiency.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Sorted and distributed office mail and recorded incoming shipments for corporate records.

Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.

Monitored supervisor's work calendar and scheduled appointments, meetings and travel.

Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes. Arranged rapid office equipment repair and maintenance with vendors. Organized weekly staff meetings and logged minutes for corporate records.

Scheduled office meetings and client appointments for staff teams. EDUCATION High School Diploma 06/1989

Otsego High School, Otsego, MI

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