Customer Service Representative
Resume:
Secretarial Certificate
Katharine Gibbs School
Piscataway, NJ
DalessioHunterdon Central High
School
Flemington, NJ
Food Service In-Store Shopper
Instacart Lancaster, PA
Well qualified sales and customer service representative who provides exceptional service in both a territory based sales position or call center settings. Productive relationship builder, dynamic customer service, excels at listening to customer needs, articulating product benefits, appointments, or instructions, and creating solutions that provide value to the customer. Conscientious and self-directed professional successful LAURA at working quickly in independent FENTY- capacities. ” DALESSIO
SUMMARY
CONTACT
**********@*****.***
Lancaster, PA 17601
EDUCATION AND
TRAINING
SKILLS
• Problem-Solving
• Fast-Paced Environment
• Friendly and Outgoing
• Multitasking
• Coved-19 Safety Protocols
• Quick Learner
• Customer Service
• Team Oriented
• Working with Diverse People
• Positive Attitude
• Working Quickly
• Productivity and Efficiency
• Strong Work Ethic
• Cash Register Operation
• Inventory Control
EXPERIENCE
Followed service standards to deliver consistent
and positive customer experiences.
•
Acquired new skills to further accommodate
customer needs.
•
Received food orders from individuals and
explained backorder situations.
•
Maintained professional demeanor during
interactions with customers.
•
Complied with company service standards and
adhered to substitution/backorder procedures.
•
01/2018 - 10/2021
05/1996 - 07/1999
Medical Call Center Specialist
Penn Medicine Lancaster General Hospital Lancaster, PA Account Manager
The Standard Register Company Roanoke, VA
• Performed variety of duties related to food service. Answered incoming calls and provided highest level of professionalism and knowledgeable service to
every customer.
•
Managed customer expectations by clarifying
needs, identifying options and recommending
procedures and services.
•
Audited customer account information to identify
issues and develop solutions.
•
Asked probing questions to determine service
needs and accurately input information into
electronic systems.
•
Offered resolutions to de-escalate calls and solve customer issues.
•
Navigated through computer systems to review
information and respond appropriately to callers.
•
Updated customer accounts, addresses and contact
information within call management databases.
•
Developed relationships with doctors and nurses of local hospitals and practices daily to determine
course of patients treatment.
•
Sustained empathetic and sympathetic demeanor
at all times while online with a customer.
•
Oversaw 11 hospitals in the northern Virginia and
West Virginia territory.
•
Worked diligently to meet and exceed performance
goals.
•
Developed strategic growth plans for new and
existing customers.
•
Completed monthly sales audit reports and
expense reports.
•
Built and maintained productive relationships with customers and internal partners.
•
Generated sales audit reports to track and review
performance.
•
08/1987 - 09/1992
07/1987 - 08/1988
Engineering Administrator
Johnson & Johnson Baby Products Skillman, NJ
Secretary
Applied Data Research Rocky Hill, NJ
Negotiated agreements with clients for pricing and forms design and production.
•
Acted as main point of contact in matters relating to client concerns and forms needs.
•
Analyzed data and continually identified new
opportunities for product placement to achieve
sales growth.
•
Utilized sales data to evaluate sales performance
and make proper adjustments.
•
Drafted technical write-ups of past projects for
proposals, projects, and appropriations.
•
Worked successfully with diverse group of
coworkers to accomplish goals and address issues
related to our products and services.
•
Worked closely with team members to deliver
project requirements, develop solutions and meet
deadlines.
•
Prioritized and organized tasks to efficiently
accomplish service goals.
•
Juggled multiple projects and tasks to ensure high quality and timely delivery for a department of 14 engineers, including the Director.
•
Demonstrated self-reliance by meeting and
exceeding workflow needs.
•
Provided excellent service and attention to
customers when face-to-face or through phone
conversations.
•
Ordered office supplies to purchase items and
maintain appropriate levels.
•
Drafted agendas, meeting notes, including
transcription, and other documents to enhance
collaborative process.
•
• Sent and distributed mail and parcels.
Answered telephone calls to give information to
callers, take messages or transfer calls to
•
appropriate individuals.
Managed staff calendars and coordinated travel,
meeting and hotel accommodations.
•
Assisted with accounts receivable and accounts
payable functions.
•
Scheduled meetings and sent invitations specifying time and location.
•
Produced and distributed memos, newsletters and
other forms of communication.
•
Created and updated spreadsheets to track and
report data.
•
• Responded to emails and interfaced with clients.
Contact this candidate