**/**** - *******

**/****

Secretarial Certificate

Katharine Gibbs School

Piscataway, NJ

**/****

DalessioHunterdon Central High

School

Flemington, NJ

Food Service In-Store Shopper

Instacart Lancaster, PA

Well qualified sales and customer service representative who provides exceptional service in both a territory based sales position or call center settings. Productive relationship builder, dynamic customer service, excels at listening to customer needs, articulating product benefits, appointments, or instructions, and creating solutions that provide value to the customer. Conscientious and self-directed professional successful LAURA at working quickly in independent FENTY- capacities. ” DALESSIO

SUMMARY

CONTACT

ads9i4@r.postjobfree.com

717-***-****

Lancaster, PA 17601

EDUCATION AND

TRAINING

SKILLS

• Problem-Solving

• Fast-Paced Environment

• Friendly and Outgoing

• Multitasking

• Coved-19 Safety Protocols

• Quick Learner

• Customer Service

• Team Oriented

• Working with Diverse People

• Positive Attitude

• Working Quickly

• Productivity and Efficiency

• Strong Work Ethic

• Cash Register Operation

• Inventory Control

EXPERIENCE

Followed service standards to deliver consistent

and positive customer experiences.

•

Acquired new skills to further accommodate

customer needs.

•

Received food orders from individuals and

explained backorder situations.

•

Maintained professional demeanor during

interactions with customers.

•

Complied with company service standards and

adhered to substitution/backorder procedures.

•

01/2018 - 10/2021

05/1996 - 07/1999

Medical Call Center Specialist

Penn Medicine Lancaster General Hospital Lancaster, PA Account Manager

The Standard Register Company Roanoke, VA

• Performed variety of duties related to food service. Answered incoming calls and provided highest level of professionalism and knowledgeable service to

every customer.

•

Managed customer expectations by clarifying

needs, identifying options and recommending

procedures and services.

•

Audited customer account information to identify

issues and develop solutions.

•

Asked probing questions to determine service

needs and accurately input information into

electronic systems.

•

Offered resolutions to de-escalate calls and solve customer issues.

•

Navigated through computer systems to review

information and respond appropriately to callers.

•

Updated customer accounts, addresses and contact

information within call management databases.

•

Developed relationships with doctors and nurses of local hospitals and practices daily to determine

course of patients treatment.

•

Sustained empathetic and sympathetic demeanor

at all times while online with a customer.

•

Oversaw 11 hospitals in the northern Virginia and

West Virginia territory.

•

Worked diligently to meet and exceed performance

goals.

•

Developed strategic growth plans for new and

existing customers.

•

Completed monthly sales audit reports and

expense reports.

•

Built and maintained productive relationships with customers and internal partners.

•

Generated sales audit reports to track and review

performance.

•

08/1987 - 09/1992

07/1987 - 08/1988

Engineering Administrator

Johnson & Johnson Baby Products Skillman, NJ

Secretary

Applied Data Research Rocky Hill, NJ

Negotiated agreements with clients for pricing and forms design and production.

•

Acted as main point of contact in matters relating to client concerns and forms needs.

•

Analyzed data and continually identified new

opportunities for product placement to achieve

sales growth.

•

Utilized sales data to evaluate sales performance

and make proper adjustments.

•

Drafted technical write-ups of past projects for

proposals, projects, and appropriations.

•

Worked successfully with diverse group of

coworkers to accomplish goals and address issues

related to our products and services.

•

Worked closely with team members to deliver

project requirements, develop solutions and meet

deadlines.

•

Prioritized and organized tasks to efficiently

accomplish service goals.

•

Juggled multiple projects and tasks to ensure high quality and timely delivery for a department of 14 engineers, including the Director.

•

Demonstrated self-reliance by meeting and

exceeding workflow needs.

•

Provided excellent service and attention to

customers when face-to-face or through phone

conversations.

•

Ordered office supplies to purchase items and

maintain appropriate levels.

•

Drafted agendas, meeting notes, including

transcription, and other documents to enhance

collaborative process.

•

• Sent and distributed mail and parcels.

Answered telephone calls to give information to

callers, take messages or transfer calls to

•

appropriate individuals.

Managed staff calendars and coordinated travel,

meeting and hotel accommodations.

•

Assisted with accounts receivable and accounts

payable functions.

•

Scheduled meetings and sent invitations specifying time and location.

•

Produced and distributed memos, newsletters and

other forms of communication.

•

Created and updated spreadsheets to track and

report data.

•

• Responded to emails and interfaced with clients.

Contact this candidate