Customer Service Data Entry

C U S T O M E R S E R V I C E &

A D M I N I S T R A T I V E S P E C I A L I S T

VENITA HARPER

Friendly Customer Service

Administrative Support

Data Entry

Microsoft Office & Google Suite

Salesforce & SQL

Computer Literacy

Sales

Office Management and

Maintenance

S K I L L S

773-***-****

San Bernardino County, CA

************@*****.***

Over 20 years of customer service and administrative support experience. I am looking to obtain employment where I can apply my skill-sets and diverse professional experience to surpass company goals and expectations. P R O F I L E

E X P E R I E N C E

Platinum Plus Realty

Chicago Transit Authority

2019-2022

2002-2017

RECEPTIONLIST/OFFICE ASSISTANT

Managed phone calls, screened calls, oversaw routine inquiries; transferred to appropriate leadership executives.

Performed clerical duties such as filing, emailing, and proofreading as required for projects. Created Jira tickets to ensure that all software ran efficiently. Prepared and processed client documents for delivery via email or U.S. Mail Entered data in Relativity and Salesforce software and communicated via Teams and Slack for internal correspondence.

TEAM LEAD/CUSTOMER SERVICE REPRESENTATIVE

Provided onboarding to new employees in the Customer Service Department. Updated customer information and complaints in the database during and after each call; averaged over 100 calls daily. Sold thousands of CTA transit cards and managed customer accounts.

Worked with the management team to troubleshoot high level concerns and implement improved and best practices.

Responsible for triaging customer concerns and disseminating information to the appropriate departments through the CTA.

Deescalated and resolved customer complaints via phone, email/mail or social media. University of Illinois at Chicago, Health Policy and Research Center 2000-2002

PROJECT ASSISTANT/COMMUNITY COALITION LIAISON

Represented UIC’s Aban Aya Program at community based organizations and distributed information to schools and communities on Grant Writing Proposals. Coordinated and collaborated with independent media outlets. Documented coalition events and activities for evaluation. Responsible for outreach and recruitment of members. Developed resource guides and directories for targeted communities of need. E D U C A T I O N

Pitzer College

Bachelor of Arts, 2000

Contact this candidate