Call Center Data Entry

Ernestine G. Walker

**** ****** **. *******, ** *7093

*****************@*****.***

Cell 281-***-****

Home 713-***-****

A-1 Staffing

Harris County Clerk’s Office -Administrative Deputy Clerk 09/09/2019 -03/05/2020

Primary responsibility to assist in call center .with in-bound and out- bound calling. Training call center staff on election procedures and process. Providing quality assurance and phone observation of call center staff. Assisting the administrative staff with special projects. Mass mailing and filing. Preparing election staff payroll and data entry. Distribution of polling equipment and training for poll workers. Performing address verification and corrections.

Harris County Clerk’s Office 09/09/2013 –09/9/2019

Administrative Clerk

Primary responsibility to assist in call center .with in-bound and out- bound calling. Training call center staff on election procedures and process. Providing quality assurance and phone observation of call center staff. Assisting the administrative staff with special projects. Mass mailing and filing. Preparing election staff payroll and data entry. Distribution of polling equipment and training for poll workers. Performing address verification and corrections.

The Lovett Agency 03/18/2013- 5/10/2013

Administrative Assistant

Reviewing and submitting Notary Public applications to the Secretary of State. Processing new and renewal bond request for applicants for probate count itinerant vendor bonds and indemnity bonds fixed and open penalty bonds. Processing Notary Public supply requisitions, researching and reviewing problem filing within state and underwriting compliance. Responding to client concerns and inquires via phone, email and fax and in person. A/R and A/P accounting. Processing payments to vendersand ordering supplies

J & M Sales of Texas

•Fallas Predes 08/01/2011- 01/29/2012

Front End Lead

Primary responsibility to perform daily operations of a retail shop. Processing merchandise shipments.

Maintaining adequate stock levels, presenting merchandise in an attractive manner, meeting customers needs with positive friendly attitude. Handling and preparing cash transactions according to company policies and procedures

and inventory control. Supervising front end cashiers.

Westaff

•Stewart Lending Services

12/3/2007 – 11/17/2008

Manually file, stacking, electronic e-stacking, and preparing loan files by client specifications. Quality Assurance, reviewing file order and the quality of reproduction of documents being imaged. Requesting rescans, and rescanning documents for quality. Checking for accuracy. Working within daily quotas

SILVER AND ASSOCIATE

•M D ANDERSON CANCER CENTER

Clerk / Volunteer Services / Appearances Center 02/03/06 – 09/12/2007

Primary responsibility performs daily operations of a retail shop. Maintaining adequate stock levels, presenting merchandise in an attractive manner, meeting customers needs with positive friendly attitude. Handling and preparing cash transactions according to company policies and procedures. Ordering and inventory control. Supervising and training volunteers. Assisting patients with the fitting and styling of hair alternatives such as turbans and hats. Educating patients regarding products and protective clothing.

BURNETT STAFFING

•BANTA TURNKEY GROUP 09/01/05 – 12/01/05

Shipping Receiving Clerk

Packing and shipping merchandise to vendors. Weighing and scanning packaging mass shipping. Preparing

Billing invoices. Assisting in assemble production when needed.

CORPORATE EXPRESS - FIRST FRANKLIN MORTGAGE

•Mortgage Tech 12/10/04 - 01/31/05

Stacking and sorting loan files. Checking for accuracy. Working within daily quotas.

Reviewing collateral files for investor purposes.

CORPORATE EXPRESS – STEWART MORTGAGE

•MORTGAGE TECH 10/01/04 – 12/01/04

Sorting and stacking loan files. Checking for accuracy. Working within daily quotas.

MORTGAGE EXPERIENCE:

•LITTON LOAN SERVICING

Customer Service/ Escrow Specialist 1/22/01 – 8/18/03

Providing quality customer service while educating the clients on factors of escrow impounds accounts.

High volume in bound calls. Providing detailed account payment activities. Researching customer complaints and problems. Acting as liaison for other departments. Adjusting and correcting payments. Reviewing escrow analysis reports.

•BANK ONE

Telephone Banker 11/8/99 –9/15/00

Reviewing customer accounts. Responding and solving routine to moderate customer complaints. High

volume inbound calls. Follow-up on customer request via in and out bound calling. Reviewing credit card accounts for fraudulent activity. Blocking and reissuing cards. Introducing new services. Closing accounts, assisting clients with Internet Accounts by educating and demonstrating the benefits of Internet Banking. Recognizing potential sales opportunities. Proactively initiating new business via in bound calls. While establishing potential client relationships for future business.

•CORPORATE EXPRESS – MELLON MORTGAGE

Sale and Acquisitions 1/01/99 – 5/30/99

Account technician for merger and buyouts for Mellon to Midfirst Bank mergers. Requesting documents for special request reports. Correcting problem documents and files. Compiling graph reports for purchase of corrected loans creating manifest charts. Corresponding as liaison with Brokers and Attorneys handling the mergers.

•CORPORATE EXPRESS – MELLON MORTGAGE

Post Closing 6/7/98 – 12/5/98

Problem tracking team retrieving original documents, forwarding and verifying loan files. Corresponding and preparing all correspondence with Brokers, Title Companies, County Clerks Office. Servicing loans, shipping closing documents for payoff. Responsible for verification of individual loan files per compliance checklist. Worked within daily quotas.

•BANK UNITED- HOME EQUITY LOAN PROGRAM

Post Closing 11/10/97 – 6/15/98

Reviewing individual loan files for accuracy. Determining if compliance guidelines have been met. Verifying LTV’s working within compliance checklist based on daily quotas for completion of FHA, VA and Conventional loans. Completed 45-day rate locks.

EDUCATION:

•Houston Community College – 1989-1990 Sociology

•Hargest Vocational and Technical College – 1986 – Medical Assistant- Received Certification ofCompletion

•Bachelors of Arts/Religious Counseling- GMOR Theological Institute – 2005

•Master of Religious Counseling – GMOR Theological Institute - 2008

•Bachelors in Theology – GMOR Theological Institute - 2010

SKILLS:

•Word

•PowerPoint

•Lotus

•Excel

•Counterpoint

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