Customer Service Associate

Ashlie Vickers

Experience

Enforcement Officer Franklin County, Columbus, OH

Investigate, audit and interview for paternity and support obligations. Review and interpret judicial and administrative orders, payment records, case narratives, case files, and other documents. Prepare accurate calculations of arrearage due on accounts based upon the interpretations and in accordance with state and agency policy. Respond to written and verbal communications from obligors, obligees, and/or other child support agencies, entities, individuals, or organizations.

Comply with all confidentiality and FTI regulations and policies. MAY '21 - PRESENT

LOA Representative Sedgwick, Columbus, Ohio

APR '19 - FEB '21

Customer Service Associate Morgan Stanley

DEC '16 - APR '19

Senior Specialist JP Morgan Chase

OCT '14 - SEP '16

614-***-**** ***********@*****.*** Columbus, OH 43240 To work in a dynamic professional environment with a growing organization and utilize my creativity and innovate thinking for benefit of the organization and myself within the service field.

Makes claim determinations to approve non-complex disability claims or makes a recommendation to team lead to deny claims based on the disability plan

Determines benefits due, makes timely claims payments and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets Informs claimants of documentation required to process claims, required time frames, payment information and claims status either by phone, written correspondence and/or claims system Refers cases as appropriate to team lead; maintains professional client relationships. Participated in ongoing training to enhance own job skills and knowledge. Processing documents Assist with opening accounts ensure that accounts have proper documentation Built sustainable relationships and trust with customer accounts using open and interactive communication. Determined charges for services requested and arranged for billing. Analyzed and collected customer information to prepare product or service reports. Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions. Processed customer adjustments to maintain financial accounts. Take payments

Assist customers with online banking

Providing knowledge about account

Ensuring great financial well-being

Created or maintained database of customer accounts. Education

University of Akron, Akron, OH GPA 3.2

JAN '07

Completed Coursework Towards Associate In Arts (A.A.) In Communication The Rayen High School, Youngstown, OH GPA 3.7

JUN '06

High School Diploma

Additional Skills

Microsoft Persuasive Communication Complex Problem-Solving Time Management Operations Understanding Communications Strategies Performance Goals Critical Thinking Daily Logs Customer Accounts Management

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