Angela Kogutz

** * ******, *********, *******, **322, US

334-***-****

ads9gj@r.postjobfree.com

Reliable and conscientious worker who excels at assigning, supervising, and evaluating work. The importance of customer service cannot be overstated. Multi-task-oriented

Effective

Motivated

Excellent work history in retail Store Manager.

Energetic

Retail Sales Associate with merchandising, display design, and customer service experience. High-performing

Microsoft Office and QuickBooks are both useful skills to have. Dedicated

Retail sales

Multi-tasking strength

Credit card transactions

Employee relations

Supervision

Stocking

Team Leadership

Computer literate

Opening and closing procedures

Hard-working mindset

Customer service focus

Team Player

Cash register familiarity

Staff training and development

Communications

Sales experience

Customer-oriented

Quality assurance

People-oriented

Goal-oriented

Skilled problem solver

Payment processing

Process and procedure development

Active listening skills

Accurate money handling

Friendly demeanor

Process improvement

Excellent communication skills

Retail merchandising specialist

Training and development

Data entry

Customer service-oriented

Strong work ethic

MS Office

Time management

Team management

Motivated team player

Customer service

Business operations

Computer Programming - Associate of Applied Science - 2003 Enterprise State Community College - Enterprise, AL High School - 1990

Enterprise High School - Enterprise, AL

Keyholder - July, 2021 to Present

Piggly Wiggly - Enterprise, AL

Professional Summary

Skills

Education

Work History

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Provided management with sales feedback in

order to address concerns raised in sales reports. Was in charge of representing

Customer returns were accepted and processed

Was in charge of training and mentoring new

employees.

Implemented merchandising and promotional

changes throughout the front area to increase

sales.

Was in charge of keeping the store clean and

orderly.

Began service consultations by asking open-

ended questions to learn about customers'

personal preferences and needs.

Restocked shelves by opening inventory boxes.

Completed the procedures for opening and

closing the store.

Monitored and corrected inefficient or inaccurate

work to maintain team performance.

Customers were directed to the correct store

locations by me.

Store Manager - December, 2008 to March, 2021

Good To Go Inc - Enterprise, AL

Generated repeat business through excellent

customer service.

Counted cash drawers and made bank deposits

I'm establishing a loyal customer base.

Meet or exceed store sales and profit targets by

inspiring consumer loyalty.

Was in charge of employee scheduling in order to

guide operations and ensure adequate staffing

during peak periods.

Generated repeat business by providing

exceptional customer service and positive

engagement.

Reconciled daily sales transactions to balance

and log day-to-day revenue with QuickBooks.

Rotated stock to ensure that it had the best

appeal and that shrinkage was kept to a

minimum.

Find new candidates, identify key players, and

keep them.

Protected the store from loss or theft by

establishing and enforcing clear security

policies.

Provided friendly and knowledgeable service to

customers and quickly and effectively resolved

issues.

Upheld and communicated store programs and

standards to employees for optimal quality,

freshness, safety, and cleanliness.

I'm in charge of ensuring that all store policies, procedures, and controls are adhered to, as well

as planning, organizing, and delegating work

among employees.

Used QuickBooks to complete weekly payroll for

24 employees.

I'm answering questions from customers, head

office, and store employees.

Performed basic bookkeeping for all

transactions.

Kept proper product levels and inventory

controls for merchandise, as well as an organized

backroom to make ordering and stock rotation

easier.

Collaborated with the store director to interview, hire, train, and develop department managers

and team members in order to build and sustain

high in-store performance.

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