Customer Service Kitchen Worker
Resume:
Kristinna Dawn Whitt
***************@*****.***
Grapeview, WA 98546
SUMMARY
I am a hardworking self-starter with exceptional customer service skills. Highly adaptable Kitchen Hand with proven experience working in fast-paced food service environments. Outstanding attitude with an extremply dependable work ethic.
SKILLS
*Excellent communication ability
*Multi-tasking skills
*Outgoing and friendly
*Positive attitude
*Top organizational skills
*Exceptional upsell ability
*Food storage safety
*Ingredient preparation
*Inventory monitoring
*Food safety understanding
*Heavy lifting
*Effective customer communication
*Pantry organization
*Safe food handling
*Consistent presentations
*Proper storage and preservation
*Kitchen station organization
EXPERIENCE
Kitchen Assistant
Olympia, WA
Griffin School/ Feb 2022 to Current
Cleaned utensils, dishes and glasses for customer use.
Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
Restocked pantry with nonperishable food items to prevent stock from running low.
Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
Unloaded food and supplies from delivery trucks to appropriate storage locations.
Replenished supplies in areas throughout kitchen and dining rooms for customer satisfaction.
Prevented spoilage or cross-contamination by storing food in designated containers and areas.
Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
Peeled and cut fruit and vegetables to prepare for cooking or serving.
Transported trash to dumpster, properly disposing of expired food items.
Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
Partnered with chef to cook food and comply with food preservation guidelines.
Operated industrial mixers and other food processing machinery to support kitchen operations.
Maintained order and cleanliness of work areas to conform with health codes.
Server/ bartender
Olympia, WA
Red Robin/ Nov 2015 to Jan 2020
Accurately take and enter orders into a pos system
Get drinks and maintain refills
Ensure at appropriate times that guests were doing good and fulfil any need they have
Maintain clean work space and guests eating space
Calculated check amounts and split checks when parties requested separate checks
Completed all side work after completion of dining service
Demonstrated responsible alcohol serving practices by checking guest identification and ensuring that guests were not over served
Ensured all meals served to patrons met quality standards
Helped resolve guest problems by remaining positive, friendly and respectful
Practice safe food handling procedures by washing hands regularly and using gloves when preparing salads or desserts
Recommended entrée or drink choices to guests by listening to their preferences and concerns.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Provided exceptional service to high volume of daily customers.
Developed strong and lasting resident relationships.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols.
Bartender
Skokomish, WA
Lucky Dog Casino/ Mar 2014 to Sep 2015
Cleaned and sanitized bar and drink containers
Ensured proper stock of bar items at all times
Guarantee a high level of service to all customers throughout every night
Identify fake identification cards and deal with unruly customers
Maintained bar area through organizational skills
Participated in marketing programs to improve sales
Perform transactions accurately and quickly
Performed bar opening and closing procedures
Prepared drinks for customers accurately and quickly.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Upsold customers from shelf to premium brands to help boost sales.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Checked identification of guests to verify age requirements for alcohol purchase.
Collected and organized daily till totals and tips.
Kitchen Worker
Olympia, WA
Round Table Pizza, Inc/ Dec 2006 to Aug 2007
Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
Cleaned utensils, dishes and glasses for customer use.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Followed recipes and customer requests to prepare meals.
Monitored inventory to keep adequate stock of food items and supplies.
Replenished supplies in areas throughout kitchen and dining rooms for customer satisfaction.
Prevented spoilage or cross-contamination by storing food in designated containers and areas.
Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
Peeled and cut fruit and vegetables to prepare for cooking or serving.
Operated industrial mixers and other food processing machinery to support kitchen operations.
Adjusted cooking methods and ingredients to accommodate dietary restrictions and food allergies.
Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes.
Used pizza cutter to slice whole pizzas according to customer size specifications.
Shared information with customers about pizza preparation methods, ingredients and menu items.
Prepared breads, subs, salads and other menu items.
Topped crust with sauce, meat, cheese and vegetables.
Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
Took precautions to avoid cross-contamination between food items.
Assisted customers, answered questions and resolved complaints.
Created from-scratch pizza dough daily in large quantities following authentic Italian recipe.
Server
Olympia, WA
Emperor's Palace Mar 2004 to Nov 2006
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Greeted customers, answered questions and recommended specials to increase profits.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Served food and beverages to patrons and immediately remedied issues with orders.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Provided exceptional service to high volume of daily customers.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Implemented sanitary food handling, holding and service protocols.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to ensure smooth restaurant operations.
Documented food orders and ran items to guest tables in dining room.
Relayed orders and special requests to cooks.
Calculated accurate bill amounts and processed cash and credit card payments.
Barista
Olympia, WA
Steamboat Coffee Shop/ Jun 2000 to Oct 2002
Prepared and served coffee, espresso drinks, blended coffees and teas.
Maintained calm demeanor during high-volume periods and special events.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Memorized official and off-menu coffee and tea preparations.
Received and accurately processed customer payments.
Supported highest standards of conduct and service to support company reputation.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Created complex, hand-crafted beverages based upon customer preferences.
Addressed and resolved customer concerns to maintain brand loyalty.
Followed health, safety and sanitation guidelines to pass state inspections.
Greeted guests with pleasant smile and superior customer service.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
Gave details on coffee blends and preparation descriptions to customers.
Ordered, received and stocked supplies and retail products.
Protected store assets and facilities by complying with company policies and procedures.
Checked temperatures of freezers, refrigerators and heating equipment.
Designed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
EDUCATION AND TRAINING
*CNA: Nursing Assistant
New Market Vocational Skills Center Jun 2003
*Tumwater, Washington
GED
*Capital High School Jun 2002
Olympia, WA
*Paralegal Studies
Bryan University
Tempe, AZ
*Criminal Justice
University of Phoenix
Tempe, AZ
Contact this candidate