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Customer Service Delivery

Location:
Nairobi, Nairobi County, Kenya
Salary:
USD 29,662 annually
Posted:
October 30, 2022

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Resume:

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JOYLEEN CHEPKIRUI

P.O Box **********, Nairobi, Kenya

Tel: +254-*********

E-mail: ads9e2@r.postjobfree.com

PROFILE SUMMARY

To constantly learn and upgrade my Banking and Finance skills. I am an innovative, goal- driven, ambitious, pro-active, analytical professional. Seeking to work in a busy and challenging environment under minimum supervision and rise through the ranks to management level while exercising my abilities to the fullest extent as I support individuals and incorporate growth.

PERSONAL DETAILS

Year of birth: 1989

EDUCATION

Aug 2009 - Dec 2012: Egerton University

Bachelor of Commerce (Banking & Finance)

Nov 2011 - Feb 2012: Megabyte Computers

Certificate in Computer Packages

Jan 2005 - Nov 2008: Mercy Girls Secondary School

Kenya Certificate of Secondary Education

Jan 1996 - Nov 2004: Chemobei Primary School

Kenya Certificate of Primary Education

2

KEY SKILLS AND COMPETENCIES

Administration skills: Well versed in administration and customer service skills i.e Coordination and supporting the management, staff, clients and suppliers. Operations Management: Successfully ensured that operations in the branch is well coordinated, fraudulent dealing are monitored, risks are mitigated and that staff work towards ensuring all the duties accorded to them are well executed.

Strategy Management: Highly skilled and knowledgeable in participating in teams that assist in the development and implementation of various strategies that aid with bringing about positive business change

Project Management- Ensured that all the projects that the branch is charged with undertaking are well coordinated and that they are well executed in order to ensure their smooth completion. Client Relations: Experienced in interacting with customers, ensuring that their needs and enquiries are well catered to and in the long run ensuring their satisfaction is an achieved. Supervisory and leadership skills: A skilled team leader with the experience in training, mentoring and motivating teams towards proper service delivery and making sure they comply to company policies and performing their roles diligently.

Communications skills: Excellent communication skills with the ability to engage with people from all background and create a professional relationship with both my colleagues and superiors. ICT/Computer Skills: Proficient in navigating the MS suite, the internet and emails. WORK EXPERIENCE

March 2019 – To date: Nyati Sacco,

Position: Loans Assistant

Duties;

• Receive loan applications and capture it into the system.

• Reviewing and validating data/information of all loan application forms before appraisal and forwarding for approval.

• Accurate and timely appraising and processing of all loans by observing the set policies, procedures and service charter.

• Vetting of guarantors.

• Advising members on the status of their loan applications.

• Ensuring that the guarantor system is effective.

• Ensuring that all loans granted are recovered.

• Development of reports on trend of the loans and shares.

• Tellering duties assigned,i.e receive and count cash, verify and receive loan payments receive checks for deposits, process cash and check withdrawals, balance cash transactions at the end of closing business and issue ATMs to customers.

• Timely preparation of periodic departmental reports.

• Any other duties allocated from time to time.

3

March 2016 – February 2019: Investrade Limited,

Position: Administration Officer

Duties:

Supporting communication and coordination between the Management, Staff, Clients and Suppliers. Coordinate office administration activities and operations to secure efficiency and compliance to Company policies.

Receiving loan applications and ensuring all the required documents have been attached and applying the same into the system.

• Updating client’s statements and reports weekly and monthly. Prepare and submit timely reports and information for decision making. Sending instructions to the Suppliers to perform a specific task.

• Open client’s files and ensure proper custody and storage of all company’s files as required. Carry out the follow up of debt collection, receipting and banking of payments. Organize and schedule Meetings and Appointments.

Responding to clients who send their application through digital marketing. Assisting the Management in their daily activities. Handling Petty Cash and Invoices.

Handle the front office/reception and manage correspondence, in person, calls and emails. Contribute to team effort by accomplishing related results as needed. 4

June 2014- March 2015: Asa Limited,

Position: Loans Officer

Duties:

Maintaining the cashbook and cash in hand and ensure it balances. Approve loans within specified limits, and refer loan applications outside those limits to management for approval.

• Keenly analyze applicant’s financial status, credit, and property evaluations to determine feasibility of granting loans.

Recruit new clients.

• Obtain and compile copies of loan applicant’s credit histories and other financial information. Regularly review and update credit and loan files. Disbursement of loans to clients.

May 2013 – Jun 2013: Kenya Ports Authority

Position: Industrial Attachee

Duties:

Processing exports and imports manifests.

Preparing weekly and monthly financial statements. Marine billing and receipting.

Payroll and taxation.

Processing of claims.

Banking of cheques.

Cash count and tellering.

Writing of cheques.

Maintaining the registry.

INTERESTS AND HOBBIES

Reading and researching on topical issues, Networking, Travelling and Taking part in social responsibility activities.

5

Vicky Chepkorir

Assistant Branch Manager,

Daraja Bank,

P.o Box 2127-00200,

Kericho,Kenya.

Tel: +254*********

Email: ads9e2@r.postjobfree.com

Sheila Keter,

Human Resource Manager,

Nyati sacco Limited,

P.O Box 7601- 00200

Tel:+254*********

Email; ads9e2@r.postjobfree.com

Winnie Chepkemoi

Regional Process Improvement Lead,EA Syngenta

Kenya,

P.O Box 2127-20200,

Kericho, Kenya.

Tel: +254***-***-***

Email: ads9e2@r.postjobfree.com

REFEREES



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