Ivette Castillo

*** * ***** **

Philadelphia,Pa.19120

215-***-****

ads9dy@r.postjobfree.com

OBJECTIVE

Seeking customer care position where my experience can be utilized to improve operability of all day to day operations.

Customer Service and Personal Service:

Knowledge of principles and process for providing customer and personal services. This includes customer needs assessment,meeting quality standards for services and evaluation of customer satisfaction.

Troubleshooting:

Determining causes of operating errors and deciding what to do about it.

Clerical:

Knowledge of administrative and clerical procedures and systems such as word processing,managing files and records,stenography and transcription,designing forms,and other office procedures and terminology.

Time Management:

Managing one's own time and the time of others.

Oral Expression:

The ability to communicate information and ideas in speaking so others will understand.

Work Experience:

10/2015 to Present. Sleep Inn

.Housekeeper. Philadelphia,Pa

11/2014 to 10/2015. Parx Casino

.EVS. Bensalem,Pa

2/2014 to 3/2015. Ashoung & Associate

.Receptionist. Philadelphia,Pa

6/2013 to 6/2014. Madrags

.Sales Associate. Philadelphia,Pa

9/2011 to 6/2013. 7 Brothers Supermarket

.Customer Service. Philadelphia,Pa

.Cashier

4/2010 to 7/2010. Citywide Community Ser

. Temp intake Administration. Phila,Pa.

EDUCATION

Little Flower High School

Philadelphia,Pa

REFERENCES:

Upon Request

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