Customer Service Field Representative

JOHN RUIZ

**** *** ** **** ** ***** · 512-***-****

*******@**.***

To become a contributing team member, utilizing my education, skill & experience to achieve and surpass personal / organizational goals – skills & experience that involve but not limited to Management & on site field experience, Purchasing. Honest, Respectful, and diligent while developing a transparent and relationship building environment.

EXPERIENCE

October 2019 – Present

Residential Design Services/ Interior Logic Group: Field Operation Manager/ Area Manager

JOB DUTIES INCLUDE: Assist to Process pay roll for installers, conduct the hire & termination process of installers and employees, oversees safety measures of the variety of builders, make sure all employees follow OSHA guidelines and are training on updates, continuously inspect facility and work stations to make sure they meet OSHA guidelines, assign installations, ensure installs are completed in timely manner, field representative, inspect flooring, cabinet, counter top install, inspect homes prior to install, conduct minor repairs, customer service with home owners, Process home inspections, stage jobs for installs, Insure employees and installers follow COVID-19 Protocols, inspect Cabinet installs and confirm cabinet measures, inspect and confirm Blind install, Train and develop field superintendents, Manage field and office personal team, maintain personal records of employees, oversea approximately 2,100 square feet of counter tops per day,

June 2019 - October 2019:

Interior Logic Group – Field Manager

JOB DUTIES INCLUDE: Field Manager, assign installations, ensure installs are completed in timely manner, field representative, inspect flooring install, inspect homes prior to install, conduct minor repairs, customer service with home owners, Supervise fellow employees, Process home inspections, Process Schedule for service techs

May 2015 – January 2019:

High Tech Flooring And Design - Field Manager / Regional Manager

JOB DUTIES INCLUDE: Process pay roll to installers, conduct the hire & termination process of installers, maintain personal records of employees, oversees safety measures of the variety of builders, make sure all employees follow OSHA guidelines and are training on updates, continuously inspect facility and work stations to make sure they meet OSHA guidelines, assign installations, ensure installs are completed in timely manner, field representative, inspect flooring install, inspect homes prior to install, conduct minor repairs, customer service with home owners, Supervise fellow employees, Process home inspections, stage jobs for installs

March 2013 – May 2015:

Wisenbaker Builder Services – Install Dispatcher

JOB DUTIES INCLUDE: Process pay roll to installers, conduct the hire & termination process of installers, maintain personal records of employees, oversees safety measures of the variety of builders, make sure all employees follow OSHA guidelines and are training on updates, continuously inspect facility and work stations to make sure they meet OSHA guidelines, assign installations, ensure installs are completed in timely manner.

EDUCATION

Jack C. Hays High: 1996-2000

Austin Community College: 2000-2001 (9hrs.)

Ashworth College Online: 2005-2006 (24hrs.)

TCLEOSE Training: 6-2001- Present (610 hrs. submitted)

SKILLS

Management Supervision, Interpersonal Communication Skills,

Spanish- read (G) write (G) speak (E)

Incident Command: capabilities planning response actions

CERTIFICATIONS AND TRAINING:

Microsoft (Word, Excel, Power Point, Outlook),Echelon Software, RFMS, Schedule Pro, Arbiter, Buzz Saw, Build Pro, Builder trend, Airtab, leadership training, sales training and Forklift Operation, Flooring Installs, Water Proofing install Training, Counter Top install Training, Schluter- Kerdi, Ditra, Profile training, Vinyl installation Procedures, Wood Glue Training, Schluter System, Silica Training, Hazcomm, Asbestos training

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