Customer Service Restaurant Team
Resume:
Aaron Paley
Service Industry and Bar Professional
Long Beach, CA 90804
***********@*****.***
Successful customer service professional with 15+ years experience in high volume food service and hotel industry en- vironments. Implemented cost control measures and sustainable practices to reach company goals. Maximized bottom- line performance by hitting labor numbers, staff management, inventory control and management initiatives.
Authorized to work in the US for any employer
Work Experience
Bar Manager/Lead Mixologist
Big Canyon Country Club - Newport Beach, CA
August 2020 to Present
Creating and maintaining a superior cocktail culture. Organizing and maintaining inventory.
Staff education and knowledge in all things pertinent to the bar. Opening and closing duties.
Maintaining contact with all department managers and assisting in events and preparation when necessary.
Creating and building out an entire concept from scratch. Supervising and managing an entire restaurant team. Creating weekly specialty cocktails.
Maintaining relationships with vendors and other off-site entities. Cocktail pricing.
Creating and implementing all side work duties and cleanliness schedules. Achieving a high level of regard from our membership, and remembering names and faces so I could greet every member as a significant and valued individual. Food and Beverage Supervisor
IRVINE MARRIOTT - Irvine, CA
2018 to January 2020
• Created and Implemented the location and menu for "The Butchershop" www.thebutchershopoc.com
• Team building and Education through daily "Stand-up/Pre-Shift" meetings
• Liquor Ordering
• Invoice Reconciliation
• Creating Schedules
• Overseeing Daily/Nightly operations
• Overseeing Cash out procedure
• Bartender and Server Training
• Creating New Cocktail Menus
• Booking and Overseeing Private Events
• Food Menu creation/collaboration
• Food and Beverage Inventory
• Purchasing Items for Outlets and Employee use with employee P- Card
• Creating personal connections with guests and Marriott Rewards Members
• Worked closely with accounting and executive team for all revenue matters Bartender
ROXANNE'S COCKTAIL LOUNGE / EXHIBITION ROOM - Long Beach, CA 2016 to January 2019
• Advanced Craft Cocktail Knowledge
• Preparation of in house crafted syrups
• Efficient and friendly service
• Cash Handling proficiency
• Opening and Closing duties including deep cleaning and product maintenance Manager/Bar Program Director
Bru Grill Pasadena - Pasadena, CA
2016 to August 2017
• Create unique cocktails for our bar menu seasonally and weekly
• Ensure all monetary records are accurate and all cash is accounted for
• Creating Schedules
• Ensuring the maintenance and operation of all restaurant equipment and compliance with safety regulations
• Ability to fulfill the duties of all hourly employees if the need arises
• Working with the Chef and Owner on all changes to menu items as well as ideas to increase profitability
• Maintaining a high level of morale in restaurant by developing and maintaining relationships with all staff,
and motivating them to exceed expectations as relating to company philosophy
• Maintain advanced knowledge of trends in the bar industry and teach employees about beers, wines, spirits,
amaro, aperitif, digestif etc
• Ensure a pristine level of cleanliness through my own effort as well as delegating to employees accordingly
• Working closely with other management to make sure that our owners directives are being followed and to
maintain a cohesive standard of expectations for employees
• Maintain par levels of all supply, wine, beer, keg, and liquor inventory and ordering accordingly Bartender
SAINT AND SECOND - Long Beach, CA
January 2016 to September 2016
• Advanced Craft Cocktail Knowledge
• Juice fresh citrus daily
• Preparation of in house syrups
• Preparation of daily fresh garnishes
• Extremely high level of artisanal and boutique product knowledge
• Professional level of quality customer service
Bartender
IVY NIGHTCLUB AND RESTAURANT - Sydney NSW
March 2015 to October 2015
2001, +61 2 9240 3000
• Exacting performance on Craft Cocktails
• Opening and Closing bar duties
• Maintaining a clean and exemplary work place at all times
• Fast and friendly high volume customer service
• Liquor and Wine Knowledge/Educational Classes
• Worked with Industry leading professionals in the Nightclub and Cocktail Bar scene
• Fast and appropriately measured cocktails
• Created a friendly and fun environment for people of all nationalities while working abroad Bar Manager/Bartender
BRU GRILL AND MARKET - Lake Forest, CA
September 2011 to February 2015
23730 El Toro Rd, Lake Forest, CA 92630, 949-***-****
• Opening and Setting up, and closing of restaurant
• Cicerone Certified Beer Server
• Mixing Cocktails
• Creating drinks for Bar Menu
• Handling Cash
• Conflict Resolution
• Exceptional Customer Service
• Supervising Staff and Delegating Responsibility
• Suggestive Salesmanship
• 10+ years of restaurant/bar experience
• Writing Schedules
Public Relations Intern
WESTBOUND COMMUNICATIONS - Orange, CA
September 2012 to December 2012
92868, 714-***-****
• Managed Social Media for several accounts (Twitter, Facebook, Pinterest)
• Worked closely with Account Executives in brainstorming and implementing ideas for accounts,
• Internet Research
• Compiling and qualifying media lists
• Staffing Community Outreach Events
• Community outreach and interaction
• Write Press Releases and Blogs
• Shot and Edited Video for Clients
Server, Front of House
LAS BRISAS - Laguna Beach, CA
February 2006 to June 2011
92651, 949-***-****
• Fast paced, high volume, detail oriented service
• VIP and Special Party server
• Cash Handling
• Public Speaking
• Suggestive Salesmanship
• Problem Solving
• Crisis Management
Education
Bachelors Degree in Communications and English in Marketing and Entertainment
Cal State University Fullerton - Fullerton, CA
December 2012
Skills
• training
• Inventory
• POS
• Scheduling
• Inventory Control
• Operations
• Time Management
• Cashier
• TIPS Certified
• Cicerone "Beer Server" Certification
• Video Editing
• Video Production
• Bartending
• Computer Literacy
• Serving Experience
• Restaurant experience
• English
• Crisis Management
• Restaurant Management
• Pricing
• Event Planning
Certifications and Licenses
Bartender License
Contact this candidate