Professional Objective: To contribute my comprehensive experience and educational background to a challenging and a fast-paced position in the Administrative/Customer Service Field.

Summary of Qualifications:

Experienced in a variety of work settings

Creative problem-solver adept at analyzing facts and developing alternative solutions to exceed desired outcomes.

Excellent oral, written, and interpersonal skills at all organizational levels, including colleagues and clients.

Demonstrate the skills necessary to interact effectively with diverse populations.

Knowledge of recruiting tools and practices necessary for training new employees.

Knowledge in formulation and composition of various grant applications to fund Non-profit Social Service Programming: completed by exceptional communication, and organizational skills.

Work Experience

3/2020 – Current Administrative Assistant Naturescape Lawn Care

Responsible for all administrative duties including customer service via phone

Daily administrative duties include processing payments, running daily accounting reports, sales reports, and calculating new customer property sizes online

Recruitment of new sales and routing them throughout the region

2/2019 – 4/2019 A Accounting & Tax Services – Receptionist (LTE position)

Assisted customers with simple tax questions when dropping off information

Helped all customers check out and pay for taxes once prepared and ready to be e-filed

Responsible for all front duty operations, typing jobs, resume creation, handling a multi-system phone line

1/2018 – 10/2018 – Kewaunee County Human Services – Kewaunee WI – Social Worker

Child Protection and Juvenile Justice Intake worker investigating all referred cases

Ongoing Case Management for both child abuse and juvenile justice cases

Prepared temporary placement orders, Deferred Prosecution Orders, Client condition, other legal documentation necessary for Corporate Counsel and attorney’s

Entered all assessments, permanency plans, safety plans and case notes into state mandated program

6/2010 – 7/2016 HELP of Door County – Executive Director

Met with clients to provide safety plans with some case management Development and implementation of new policies and procedures for the organization

Responsible for the daily operations of in the areas of personnel, training, and affirmative action

Determine appropriate grievance procedures and resolve disputes between personnel and or client services

Responsible for running three programs and providing a monthly budget report to board of Directors

Provided assistance to problematic legal domestic violence cases, filing orders both in civil and family court

aspects

6/1994 – 5/2010 – Golden House Domestic Violence Shelter – Case Manager/Director of Client Services

Provided individual Trauma Informed Care to survivors of domestic violence

Provided safety planning and case management to all consumers following intake and assessment

Supervised Advocacy staff of 18 plus, prepared scheduling for part time staff, assurance of quality care

Provided regional and local law-enforcement trainings on the dynamics of sensitive crime investigations, protocols, standards, procedures, and the law

Education:

University of Wisconsin Green Bay – Graduated 1992 Bachelor’s in Social Work

Northeast Wisconsin Technical College – Graduated 1986 Associate Degree “Medical Office Mid-Management”

Certifications/awards:

oState Licensed Social Worker

oHomeland Security Federal Licensed Law Enforcement Trainer

oState Licensed Trainer for Domestic Violence

oState Licensed CPS Intake Worker

oState Certified Expert Witness on domestic Violence

oLynn Copen Memorial Award

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