Retail Management
Resume:
Richard Lockett
Assistant Manager - EAGLE RENTAL PURCHASE
Euclid, OH 44123
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Work Experience
Store Manager
EAGLE RENTAL PURCHASE - Niles, OH
April 2017 to October 2022
Responsible for overall operation of store,
Achieved Million Dollar revenue 3 years.
P&L Management Merchandising Hiring
Training & Development.
Assistant Manager
EAGLE RENTAL PURCHASE - North Randall, OH
March 2016 to April 2017
Eagle Rental Purchase is a NE Ohio-based company with rentals that include furniture, televisions, computers and more.
Assistant Manager; North Randall, Ohio and Akron, Ohio Spearheading strategies to turn around a store and improve revenue. Increased revenues operations by 110%, and employee retention and morale while showing a significant increase in customer service levels.
District Manager / Store Manager / Assistant Manager / Customer Account Manager
RENT-A-CENTER (RAC) - Garfield Heights, OH
September 2003 to March 2016
Garfield Heights, Ohio and Toledo, Ohio September 2003 - March 2016 Rent-a-Center is a national chain of rent-to-own stores, offering furniture, appliances, electronics and computers.
District Manager / Store Manager / Assistant Manager / Customer Account Manager Advanced rapidly during career based on knowledge, accomplishments and personal integrity. Served as a District Manager for Cleveland's top-performing district and for Detroit, Michigan stores producing more than $7M annually with 3500 accounts and 35 employees. Led a training store for future managers. Led the flip of a troubled district by putting out fires and turning around significant losses. Emphasized procedures and reduced employee turnover. Cleaned house and improved staff through terminations and reassignment of talent. Recorded an outstanding level of performance.
• Propelled first quarter sales in a store management role by six percent rank 50th out of 3300 stores nationwide.
• Operated a million-dollar store approaching closure to improve revenue to $500K. Grew revenue to
$1.2M within six years, more than doubling. Recognized as a million-dollar store four years in a row, increasing revenue YOY.
• Out-performed the company standard of 20% store profit three years in a row.
• Mentored Assistant Managers to Store Managers and promoted Customer Account Reps to Assistant Managers.
• Recognized by the company as one of the top account managers in the country.
• As a Customer Account Manager, traveled to NY to assist troubled stores.
• Maintained sales, handled deliveries and pick-ups, managed accounts and showroom floor. Training & Development
Education
Communications
Cuyahoga Community College - Cleveland, OH
1998 to 1999
Skills
• TRAINING (10+ years)
• CUSTOMER SERVICE (2 years)
• OPERATIONS (2 years)
• RECEPTIONIST (2 years)
• RETAIL SALES (2 years)
Additional Information
Areas of Expertise
Operations Excellence
Cross-Functional Relations
Employee Relations
Team Coaching / Training
Turnaround Management
Performance Metrics
Scheduling
Strategy Planning & Execution
Budget Management
Loss Prevention
Inventory Management
Customer Service Resource Time Tacking
Project Management
Quality & Safety Compliance
Problem Resolution
Cost Containment
Process Improvements
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