Customer Service Representative

DANIEL GALVAN

*************@*******.*** 951-***-**** Chino, California 91710

Customer Service Representative with 3 years of experience in customer service, customer support, door to door sales including estimates. As an employee for a restaurant chain I assisted in managing the inventory of food and ensured the stock room supplies never ran out. I also implement the FIFO rule to ensure freshness at all time. I enjoy working in customer service, I am familiar with resolving customer problems, and assisting in conflict resolution. I possess a positive and motivating attitude. I am committed to improving and expanding my skillset and to effectively fill the role in your company.

POS Systems and Ordering Platforms

Verbal and Written Communication

Upbeat and Positive Personality

Call Documentation

Understanding Customer Needs

Efficient and Detail-Oriented

Creative Problem Solving

60 wpm Typing Speed

Spanish Fluency

Translation and Interpretation Services

Calm and Professional Under Pressure

Customer Service

Customer Account Management

Responding to Difficult Customers

Work Prioritization

Patient and Empathetic

First-Tier Technical Support

Arborist Customer Service Clean View Tree Service - Chino, CA 10/2020 - Current Demonstrated excellent communication skills in resolving product and consumer complaints. Maintained knowledge of company products and services to promptly resolve complaints and concerns. Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction. Assisted customers with making payments or establishing payment plans to bring accounts current. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

Explained benefits, features and recommendations to maximize client retention. Organized client contracts, records and reports to strengthen traceability. Managed correspondence, tracked activity and leveraged data communications to boost traceability initiatives. Customer Service Associate and Cook Ono's Hawaiian BBQ - Chino, California 12/2021 - 09/2022 Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Educated customers on special pricing opportunities and company offerings. Met and exceeded productivity targets by handling every interaction with top-notch customer service. Assisted customers with making payments or establishing payment plans to bring accounts current. Addressed inquiries, resolved customer issues and managed customer relations. Troubleshot shortages and overages to support quality control efforts. Operated multi-line phone system and online messaging system to communicate with customers. Promoted brand and marketing campaigns to create interest with customer. Summary

Skills

Experience

Customer Service Cashier Tacos Guac - Chino, CA 01/2021 - 12/2021 Followed staff performance and service standards to deliver consistent and positive customer experiences. Enhanced food quality by monitoring shipments, preparation and food handling. Controlled portion sizes and garnishing to optimize cost controls. Operated cash register to process cash, check and credit card transactions. Cleaned and sanitized work areas, equipment, utensils, dishes and silverware. Maintained order and cleanliness of work areas to conform with health codes. Prepared foods depending on menu created by chef for each meal. Washed, peeled and cut fruits and vegetables to prepare for cooking or serving. Monitored inventory to keep adequate stock of food items and supplies. Complied with company service standards and adhered to inventory and cash control procedures. Washed, peeled and seeded fruits and vegetables.

Used kitchen equipment and utensils to create dishes from ingredients. Maintained professional demeanor during interactions with customers and co-workers. Performed variety of duties related to food service. Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.

Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.

Collected credit card and cash payments to complete transactions for customer orders. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Built loyal clientele through friendly interactions and consistent appreciation. Greeted customers promptly and responded to questions. Counted and balanced cashier drawers.

Answered phone calls to assist customers with questions and orders. Offered customers carry-out service at completion of transaction. Answered customers' questions and provided information on store procedures or policies. Buena Vista High School Chino, CA 05/2022

High School Diploma

English:

Native/ Bilingual

Spanish:

Native/ Bilingual

Education and Training

Languages

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