Center Representative Service
Resume:
Work History
Call Center
Representative
Carman
Neill
Contact
Address
Whitesburg, GA, 30185
Phone
*************@*****.***
Skills
Strategic planning
Policies and procedures
Mathematical calculations
Negotiation
Verbal and written
communication
Search Engine Optimization
Schedule optimization
Project Management
Improvement initiatives
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Manager
SA Vaping, Peachtree City, GA
Expanded cross-functional organizational capacity
by collaborating across departments on priorities, functions and common goals.
Controlled costs and optimized spending via
restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Conducted monthly inventories of raw materials and components on work floor.
Raised performance in areas of sales, management
and operations by identifying and targeting areas in need of improvement.
Recorded inventory sales into organization's weekly income report.
Maximized performance by monitoring daily
activities and mentoring team members.
Delivered feedback to decision-makers regarding
employee performance and training needs.
Accomplished multiple tasks within established
timeframes.
Adjusted job assignments and schedules to keep
pace with dynamic business needs, factoring in
processes, employee knowledge and customer
demands.
Established and updated work schedules to account
for changing staff levels and expected workloads.
Applied customer feedback to develop process
improvements and support long-term business
needs.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
2020-03 -
2021-06
Customer service representative
Lowes, Newnan, GA
Provided primary customer support to internal and
external customers.
Maintained customer satisfaction with forward-
thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products,
services and company information.
Leveraged sales expertise to promote products and
capitalized on upsell opportunities.
Cultivated customer loyalty, promoted repeat
business and improved sales.
Recommended products to customers, thoroughly
explaining details.
Offered advice and assistance to customers, paying attention to special needs or wants.
2019-02 -
2019-06
Customer service desk, cashier, Self
checkout host
Wal-Mart, Newnan, GA
Assist customers with their purchases, clean, stock, cash register, assist with pulling of tils at night Answered questions about store policies and
addressed customer concerns.
Helped customers complete purchases, locate items
and join reward programs.
Restocked and organized merchandise in front
lanes.
Assisted customers with self-checkout machine
operations.
Collected and authorized payments of guests.
Maintained awareness of product locations to assist customers in finding requested items.
Engaged with customers and offered assistance
upon entry into store.
Checked identification for proof-of-age for alcohol and tobacco sales.
Worked flexible schedule and extra shifts to meet
business needs.
Worked closely with shift manager to solve problems and handle customer concerns.
2018-04 -
2018-10
Operated cash register for cash, check and credit
card transactions with excellent accuracy levels.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Call Center Representative
American Home Shield Corporation, LaGrange, GA
Answer inbound calls, assist with ETA or parts or
status of repairs, descalate any customer issues or concerns, accepted payments & updated payment
profiles, scheduled appointments for home owners,
assist in training new reps, assisted in follow ups when supervisors were requested
Utilized multi-line phone systems, navagated several programs at the same time.
Adhered to company policies and scripts to
consistently achieve call-time and quality standards. Maintained accurate and current customer account
data with manual forms processing and digital
information updates.
Sought out training opportunities to enhance
customer relationship management abilities and
further boost satisfaction scores.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Resolved concerns with products or services to help with retention and drive sales.
Processed debit and credit card and electronic
check payments.
2015-03 -
2017-01
Account Specialist II
InterCall, Newnan, GA
Obtained pricing deals, negotiated contracts and
solidified beneficial agreements.
Prospected for new customers in target areas or
demographics to bring in new business.
Motivated team members to meet and exceed
sales targets.
Completed over [Number] weekly cold calls to
attract new customers, maintaining [Number]%
conversion rate.
Enhanced online presence to take advantage of
1998-07 -
2009-03
dynamic conditions and unique platform
opportunities.
Proposed additional service options to clients to
capitalize on upsell opportunities.
Supported key promotions by contacting
established and potential customers to discuss
offerings.
Prepared timely and accurate reports outlining
data.
Documented customer habits and preferences and
recommended product and service updates to
management.
Completed routine and complex account updates
to resolve problems.
Set up new customer accounts and updated
existing profiles with latest information.
Adhered to standards of quality and service as well as all compliance requirements.
Placed new customer orders and scheduled
appointments.
Addressed multiple industry issues and provided
client support.
Maintained high levels of product knowledge and
solutions to covert casual shoppers into customers and increase sales by 5%.
Fielded customer complaints and facilitated
negotiations, resolving issues and reaching mutual conclusions.
Presented professional image consistent with
company's brand values.
Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
Prioritized tasks and projects to meet tight deadlines. Performed effectively in self-directed work
environment, managing day-to-day operations and
decisions.
Fostered lasting relationships with customers through effective communication and quick response,
resulting in long-term loyalty and expanded client base.
Contributed to team objectives in fast-paced
environment.
Education
Worked independently with minimal supervision.
Completed call reports, paperwork and on-going
personal training by required deadlines.
Demonstrated consistent track record of
overachieving sales quotas.
GED
Newnan High School - Newnan, GA
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