CURRICULUM VITAE

Tanuja Raghav

Flat no ***, Gh-*3 MDC

Sector 5,Panchkula

Mobile: 700**-***** & 904*******

ads99m@r.postjobfree.com

Objective

To obtain the position of a curriculum leader that will offer me an opportunity to utilize my experience and skills towards the growth and development of the organization. Ability to multi task and effectively lead a group are two of my best qualities.

Work Experience 10 Years

Industry Telecom/Library

Roles

Current Employer

Current Annual Salary

Highest Degree Held Bachelor of Arts.

Professional Experience

Current Employee ((Oct 1st 2019- currently working) Previous Employee (Oct’12 to 30th sep 2019)

The Browser Library And Book Store, Sco-14-15, Sector 8C, Sector 8, Chandigarh. (Front Counter Sr. Executive)

Handle customers & carrier needs at the front counter.

Handles cash and credit card transactions using cash register and system generated bills.

Managed library reserves, printing services, and space reservations upon requests.

Answered phone calls and fulfilled borrowing requests at the front desk and the back office.

Ensure timely check-out, check-in, and reshelf of all library materials.

Provide customer service to patrons and visitors of the library to ensure a welcoming environment.

Cataloging books, magazines, DVDs and audio books into the library catalog.

Run daily reports for the circulation department and Circulation Manager.

Handle customer service calls, Circulated incoming and outgoing materials reports.

Assisted librarians and patrons in finding materials using Library of Congress Classification.

Receptionist skills such as answering phones and being a resource for library patrons. Front Counter Sr. Executive/Team Lead

Emmrosoverses Pvt ltd. Panchkula ( Frontdesk Cum Admin) 3.00 Lacks

Emmrosoverses Pvt ltd. Panchkula ( Frontdesk Cum Admin) Professional & Educational Brief

Previous Employee (Oct’11 to Nov’14)

Job Profile in Competent synergy Pvt ltd, (Vodafone) Ind. area phase VIII Mohali (Team Leader in Customer Service)

Responsible for improving the team and facilitating the communication among the members of team.

Perform the tasks of monitoring, organizing, and coaching team on a daily basis, SLA Management /Reporting Related.

Represent the team in meetings and conference calls with HODs.

Direct report performance evaluation/ appraisal / MBO Monthly Feedback Sessions.

Worked in coordination with executives and leaders to achieve the targets before deadlines.

Handle responsibilities of communicating the company's purpose, core values, vision to the front employees.

Handle escalated calls, complaints, questions, and queries, as required.

Facilitate cross-functional communication within employees to improve working environment.

Handle responsibilities of troubleshooting issues on the products and services to meet customer satisfaction.

Coordinate with customers to advertise about the services and products offered by the organization.

Perform the tasks of conducting training sessions of new joiners. Previous Employee (Oct’09 to Nov’11)

Job Profile in Vodafone south Essar Ltd, C131 (H.O) Ind. area phase VIII Mohali (Sr. Customer Care Executive)

Handle the tasks of developing productive, highly motivated team of collections representatives

Update daily activities to the collection support manager and provide assistance to management and collections team.

Handle the tasks of monitoring staff and deals with debtor disputes.

Interface with sellers regarding copy agreements, statements on accounts, terms and conditions of contract, queries, complaints and disputes.

Responsible for dealing with incoming correspondence and third parties documentation.

Handle the tasks of entering correspondence on to in-house debt collection system "case flow" and to action accounts accordingly.

Perform responsibilities of arranging installment plans with debt management agencies.

Perform research on overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to customers on delinquent payments

Perform the tasks of updating recurring issues to the collection team leader.

Handle all other related duties as directed by collection team leader Academic Qualification:

Graduation: Bachelor in Arts.

Professional Qualification:

One and Half Year Diploma in Computer Application from ICCCI Institute at Sector 20A Chandigarh.. Software Skills

Operation System: MS.DOS, WINDOWS 2000, WINDOW XP

Computer Knowledge: Microsoft Office 98, 2000, 2003 & 2007 Technical Skills

Hands on: - Excel, Word, PowerPoint, and Access.

Software Applications: Service Desk, BRS, CRM, CMS, Custom applications. Hobbies

Internet Surfing, Gardening & listning the old songs Strength

Hard working, Able to pursue work with responsibility, Soft-spoken Personal Details

Date of Birth : 14th-June-1985

Gender : Female

Nationality : Indian

Marital status : Married

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