Service Representative Customer

EVELYN CHITUWU

***************@*****.*** - +263*********

Harare, Zimbabwe

Marketing and Business Development Officer

A marketer with over 14 years of comprehensive marketing, sales and business development experience. Excellent communication skills, proven problem solving and analytical thinking skill, a fast learning curve and ability to adopt to evolving industry trends, professional with the drive and skill to excel in a fast paced leadership role enhancing a company ability to serve more profitability markets.

Skills

Excellent interpersonal communication skill

Sales executive

Learning and development

leadership.

Customer Service

Research skill

Sales and marketing

Successful sales

Time management

Online marketing

Social media marketing

Work Experience and Achievements

Fidelity Printers and Refiners Harare, Zimbabwe

Marketing and Business Development Officer 2009– Current

Induction to new recruited staff to the organization.

Develop reports weekly and submit to Business Development Manager highlighting weekly deliveries to customers for review.

Develop monthly reports and submit to Business Development Director highlighting monthly sales units for making informal decisions.

Building customer relationship with all stakeholders.

Looking for new opportunities and explore them.

Negotiating customer contracts and bringing new business to the organization.

Looking for new business opportunities in the market

Follow up on all prospective buyers.

Building strong customer relationship and maintaining them.

Meet set targets so as to achieve company goals thereby marking profit.

Attending networking events to attract and retain customers

Fidelity Printers and Refiners Harare, Zimbabwe

Public Relations officer 2007–2009

Coordinating logistics for development events

Promptly respond to inquiries and concerns by phone, electronically or in person.

Responsible for servicing existing clients, resolve customer complaints regarding sales and services.

Monitor customer preferences to determine focus of sales efforts that need to be developed.

Preparing guest items to visitors.

Handling publicity.

Announcing new products or services and enhancement in products and service, through editorial channels of mass media

Develop and maintain a customer database as well as source and develop client referrals to ensure an updated customer base.

Supporting the leadership team in all the activities of the organization.

Participating in exhibits and marketing events.

Building and maintain relationship with all stakeholders

Education

BCOM Marketing- University of South Africa

Higher Diploma Marketing- Institute of Administration Commerce

Certificate – Southern Africa Association of Accountants

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