Sales Associate/Cashier/Retail/Stocker
Resume:
Mary Katherine Williams
Sales Associate/Customer Service
Toomsuba, MS 39364
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Skills
POS systems
Cash drawer balancing
Customer assistance
Merchandise restocking
Coin counting
Loss prevention
Customer greeting
Payment processing
Cash management
Issue resolution
Cash register operation
ID verification
Credit and cash transactions
Scanner operations
Product recommendations
Cash counting machine operations
Retail stock management
Customer relationship management
Exchanges and refunds
Upselling
Cash register operation
Till counting
Training and Development
Professional Summary
Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage. Regularly exceeds sales and productivity objectives. Dedicated cashier skilled in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Punctual and honest Sales Associate/Customer Service Representative with solid background in various environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Drive customer engagement, repeat business and solid sales by applying excellent service abilities. Proficient in supporting sales floor operations by organizing stock and merchandising displays. Good multitasking, problem-solving and conflict mediation skills.
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
June 2006 - December 2014
Southeast Trading Post - Meridian, MS
Cashier/Sales Associate
Assisted with purchases and locating items
Wrapped items and bagged purchases properly to prevent merchandise breakage
Resolved issues with cash registers, card scanners and printers
Resolved issues regarding customer complaints and escalated worsening concerns to Owner for remediation
Wiped down counters to remove debris and maintain cleanliness
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
Completed daily tasks to keep areas clean and neat for maximum efficiency
Properly verified customer identification for alcohol or tobacco purchases
Inspected items for damage and obtained replacements for customers
Welcomed customers, offering assistance to help find necessary store items
Maintained high productivity by efficiently processing cash, credit, and debit payments for customers
Increased sales by suggesting specific purchases to customers
Trained new employees in cashiering procedures
Received payments for Fuel Sales and Merchandise Items and issued receipts
Operated cash register, collected payments and provided accurate change
Monitored sales events, added new merchandise and rang up purchases
Worked closely with front-end staff to assist customers and maintain satisfaction levels
Helped customers find specific products, answered questions and offered product advice
Promoted specific item options to drive sales and achieve add-on purchases
Processed all sales transactions accurately and promptly to prevent long customer wait times
Trained new team members in cash register operation, stock procedures and customer service
Completed end-of-day counts and securing funds to prevent loss or theft
Scanned customer purchases, supporting transactions to streamline sales process.
Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Connected with customers to support positive transaction experiences and address service concerns.
Operated POS terminals and cash drawer balancing.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Helped customers complete purchases, locate items and join reward programs.
Maintained presentable customer areas with diligent cleaning and proactive recovery management.
Kept shelves stocked with popular items by tracking trends and requesting new orders.
Mentored new team members on sales software system operation.
Managed staffing levels to provide optimal support for cash register operations.
Worked closely with shift manager to solve problems and handle customer concerns.
Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Reconciled daily totals to maintain balanced and compliant ledgers.
Answered customer questions and helped find specific items.
August 2002 - May 2006
Dixie Oil Store - Toomsuba, MS
Manager
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout
Greeted and encouraged feedback from customers to implement in-store operational changes
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements
Assigned tasks to associates to fit skill levels and maximize team performance
Collaborated with visual merchandising team to develop strategies to drive profitability
Recruited and hired qualified candidates to fill open positions
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management
Trained employees on additional job positions to maintain coverage of roles at all times
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
Leveraged market knowledge and leadership ability to help drive profit increases
Completed thorough opening, closing and shift change functions to maintain operational standards each day
Recruited, hired and trained new employees, including monitoring and review of individual performance
Handled over $15,000 in funds each day in fast-paced convenience store environment.
Developed and maintained relationships with customers and suppliers through account development.
Accomplished multiple tasks within established timeframes.
Delivered feedback to decision-makers regarding employee performance and training needs.
Maintained professional, organized and safe environment for employees and patrons.
Kept detailed records of daily progress to identify and correct areas needing improvement.
Applied customer feedback to develop process improvements and support long-term business needs.
Performed statistical analyses to gather data for operational and forecast team needs.
Cross-trained existing employees to maximize team agility and performance.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Monitored expenditures to mitigate risk of overages.
Prepared annual budgets with controls to prevent overages.
Recruited and hired top performers to add talent and value to department.
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Supervised labor costs and departmental expenses to remain in line with budget.
Evaluated suppliers to maintain cost controls and improve operations.
Maximized performance by monitoring daily activities and mentoring team members.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Onboarded new employees with training and new hire documentation.
August 2001 - August 2002
Fuelmart #631 - Toomsuba, MS
Manager
Kept detailed records of daily progress to identify and correct areas needing improvement.
Applied customer feedback to develop process improvements and support long-term business needs.
Evaluated suppliers to maintain cost controls and improve operations.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Recruited and hired top performers to add talent and value to department.
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Delivered feedback to decision-makers regarding employee performance and training needs.
Maintained professional, organized and safe environment for employees and patrons.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Developed and maintained relationships with customers and suppliers through account development.
Accomplished multiple tasks within established timeframes.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Prepared annual budgets with controls to prevent overages.
August 1999 - August 2001
The Outpost - Meridian, MS
Assistant Manager
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Assisted in organizing and overseeing assignments to drive operational excellence.
Developed strategy to increase sales and drive profits.
Created employee schedules to align coverage with forecasted demands.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Monitored security to protect employees, customers and property.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
April 1997 - April 1997
Meridian Community College Meridian, MS
General Equivalency Diploma GED
January 2005 - December 2005
Meridian Community College Meridian, MS
CPR Certification Licensed Practical Nursing
September 1982 - April 1995
Southeast Lauderdale Elementary And High School Meridian, MS
General Studies
Member of SADD(Students against Drunk Driving)
Awards for Principal's List(A's & B's) and Superintendent's List(All A's)
Member of National Junior Honor Society(grades 7th-12th)
Dean's List 1st and 2nd Semesters in 1991,1992, 1993, and 1994.
Member of Office Staff and Library Staff
Awards for Perfect Attendance
Member of Fellow Christian Athletes
Completed professional development in Advanced Placement English III & IV
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