Mortgage Specialist Customer Service
Resume:
Jocelyn Wing
DIGITAL MARKETING SPECIALIST
SOCIAL MEDIA CONTENT CREATOR
*******@**************.***
**** * **** ***., ****** OR 97402
Technical SEO / Website Speed
On-page SEO / Offpage SEO
Website Design
Project Management
Campaign Content Creation
Logo/Graphic Design
Link Building
Citation Building
Social Media Marketing
Reputation Marketing
SEO TOOLS
SEMrush
SmartRanker
Majestic SEO
Screaming Frog
Ahrefs Moz
EDUCATION
SKILLS
BACHELOR OF SCIENCE IN COMMERCE
WITH COMPUTER SCIENCE MAJOR
Wesleyan University 1991-1996
EXPERIENCES
Lead generation and marketing
Document processing
Website Designer/Webmaster
SEO/PR writing and optimization
Graphic design, manual design
Website Management
From zero Traffic to page 1 ranking
Reports to VP
MORTGAGE SPECIALIST
STORAGE PROPERTY MANAGER
We Have Loans For You: Maryland -
2006-2007
Jocelyn Wing is a certified SEO specialist with over ten years of experience helping local businesses grow their online presence. Your website design structure and on-page contents are essential for SEO. You can count on her working not to fill the hours but to provide measurable results efficiently. Ask her any questions about how she can be an asset that you want to keep on your team. In a few words: Problem solver, analytical, serious about work, trustworthy, love to lead, funny, and easy to get along with anyone. She thrives in a clean and quiet environment. EZ Storage: Columbia, MD - 2007 -2013
Leasing & Customer Service
Inventory, Restocking & Reporting
Answering Calls & Follow up
Office Maintenance
Daily Facility Walk-through
Maintained 90-98% Occupancy Year-round
Customer conflict resolution
Held monthly unit auctions
Consistently delivering excellence rating
CHAIN LINK FENCE MANUFACTURERS
INSTITUTE - CLFMI (INTERNATIONAL)
Columbia, MD 2013 - Current (Remote Work)
CERTIFICATION/AWARDS
Certified Digital Marketer - SEMrush
Certified Technical SEO Expert - SEMrush
Certified Digital Marketing Agency - SEMrush
Local Google Guide
Google Analytics
Yahoo Analytics
Bing Analytics
Capabilities...
Brand Design
Your brand is not just your logo or your website.
Branding is about your customer perception of
what you do, what you say, what you write, and
whom you serve. It’s everything you do!
Social Media
Most business owners don’t have time to
manage their social presence and that’s how I
come in as your eyes, ears, and mouth. Post
curation and optimization is my job.
Local Search Engine SEO Optimization is a must! 2 out of 3 searches are coming from Google. They are
your potential customers who are most likely
ready to visit your place of business.
Design/With mobile-Development first in mind, user satisfaction and content-rich websites are factors to consider when designing or redesigning a website.
Keywords & Copy
Writing for SEO and writing for humans are skills
that are so valuable. Your website copy must be
engaging, compelling, and grammatically correct. Do you agree?
Audience Analytics
You cannot manage what you cannot measure. It’s
important to know where your potential customers
are congregating so that you’ll know where to cast your bait. Do you agree?
Reputation Building
Managing how your potential customers read
about you online is an essential tool to engage
with your customers. Reviews are the online
word-of-mouth marketing today.
Team Training
It’s important to train every member of your company on how to protect your reputation. Customer
satisfaction will dictate how you can get more
referrals, retain customers and get repeat business. References:
Nick Ponte - CEO of NickPonte.com Phone: 808-***-**** Tom Gaddis - CEO of Offlinesharks.com
Mark Levin - VP of CLFMI chainlinkinfo.org
Reviews...
Jocelyn is high energy and knows exactly how to
best promote our business. In the first six weeks
we had a new website and Facebook ads to
attract new prospects. Very happy with her
marketing strategies and recommend her to
anyone looking to attract new customers.
Ed Collins - SimplyStrong.us
I have been working with Jocelyn now for a
few months on our SEO and social media. She
is a go-getter, and an extremely hard worker.
Her competitive nature fuels her work ethic
which ultimately improves your end result. I
have the utmost faith that she will continue to
grow my business. I enjoy working with her,
and would encourage anyone looking to
improve their online visibility, to give her a call. Alison Garner - Garnersinsurance.com
Jocelyn was great at helping us get a
website up and running for our business. We
feel that she went above and beyond to help
us reach out and grow our customer base.
We are very happy with the way our website
looks and functions. Thank you.
Matt and Tony - Alternatorsandstarter.com
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