Customer Service Front Desk

Gloria Opara

Email: ************@*****.***

LinkedIn: www.linkedin.com/in/gloria-opara-0464b99b

A dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. committed to maintaining professional relationships to increase profitability and drive business results. An astute call center professional offering polished communication skills. brings excellent organizational skills and a talent for overcoming customer objections. I am self-motivated and a true team player. Customer Service Resolution

Cash Handling,

Copying/Typing/Filing

Good communication skills

Multi-Line Phone System

Billing Audits

Processing Documents

Processing Documents

Human Resource Information

System Recruiting

Employee Relations

Onboarding

Conflict Resolution

Labor Laws and Regulatory Compliant

Skills

Experience

Over the course of a year, greater communication and engagement increased trust with various stakeholders and increased the staff trust index by 10%.

Resolved prior management and labor disputes.

Conduct a thorough investigation on complaints brought forward by employees, and management such as discrimination claims and policy violations to come up with appropriate and prompt resolutions as well as misconduct of employees and underperformance of employees EPAQ NL (HR Manager)

September 2020 - September 2022

Oversaw the recruiting, hiring, and onboarding process by performing background checks, conducting interviews, issuing employment contracts, and facilitating orientations Provided immediate response to all general inquiries regarding HR policies, employment laws, and compliance. Devised and implemented strategic HR programs promoting health and wellness initiatives, which remarkably enhanced employee engagement

Somidax Digital Lab Foundation (HR Adviser)

November 2017 – August 2020

Reports to the CEO of the organization and prepares the work plan to set targets for staff and management. Performs administrative/management functions, support services, and lateral coordination of operations Ensures the process to Implement staff loans and employees’ requests are followed Netop Business Systems Limited (HR Manage)

April 2014 - February 2017

Interacting with customers to provide quality service and process information in response to inquiries, concerns, and requests about products and services

Providing daily guidance and effective coordination of customer helpdesk functions, support, and helpline services Liaising with the various branches to ensure that customer's accounts are promptly credited Working with Installation Technicians to ensure that new lines are properly installed and reported trouble tickets logged into the database and tracked to completion Receiving and analyzing customer complaints and channels to other units to ensure that Working with Installation Technicians to ensure that new lines are properly installed Verifying billing information and producing various billing reports Performing front desk functions as the point of contact and interfacing with customers at various levels. 21st Century Technologies Limited

(Customer Care/ Legal/ Credit Control Unit Manager) March 2010 to January 2012

Nigerian Law School, Abuja (BL) Bwari, Abuja – 2006 - 2007 Nigerian Institute of Information Technology (NIIT) SWIST Certificate, Lagos– 2003 Bachelor of Law (LL.B) Ambrose Alli University, Ekpoma – 1997 to 2002 Education

Certifications

Certificate of Completion in HRM (05/2020)

Human Resources Management- Comprehensive Course on HRM, online course HR Booth Camp Certificate in HR - 2014

Management Development Program - Certificate in MDP, 2014 Bold Step - Community Coaching & Training Strood Kent UK - June 2019 Certified Associate in Project Management (PMI-CAPM) (10/2020) PMI-CAPM educational training

Food Safety training - Community Coaching & Training Strood Kent UK - June 2019 Handles civil and criminal litigations

Takes arguments in Courts and settlement of pleadings Handles the company’s secretarial matters

Handles Maritime Matters and Legislative Drafting

Handles Prosecution and defense of Law Suits.

Olumide Sofowora’s Chambers (Solicitor/Advocate)

August 2008 to September 2009

Duties performed

Drafting of contract agreements

Monitoring of cases at Magistrate Court 7 and Court 13 Holding off watching briefs

Giving reports of briefs

Handling other legal matters

Take minutes during departmental meetings

youth Corper (Pupil counsel, Legal Department)

Federal Airport Authority of Nigeria (FAAN)- February 2004 to February 2005

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