Customer Service Call Center
Resume:
Rudee Whitman
OBJECTIVE
Fort Worth, TX *****
*********@*****.***
To obtain a management position which will provide me the opportunity to demonstrate and enhance my clerical knowledge, skills and abilities in the Health Care industry. Seeking a long term clerical appointment within healthcare that offers a chance to further my experience and career growth. Authorized to work in the US for any employer
Work Experience
Account Manager
ADT Security Services - Irving, TX
January 2019 to March 2020
Retention specialist, customer service, equipment service Customer Care Specialist
CO-OP Financial Services - Fort Worth, TX
June 2016 to May 2018
-Assisting account holders with managing finances.
- loan applications.
- Application status.
I have received numerous customer care compliments from the members I assist daily. I manage member finances such as bank accounts, loan accounts, and account applications and I consistently meet company wide statistical goals.
Pharmacy Benefits Manager
Dialog Direct - Fort Worth, TX
August 2015 to May 2016
_Ensuring all information is correctly provided to both members and pharmacies regarding EOB _Provide different options that seem to be cost effective for members regarding medications, and very all order status inquiries.
_Accurately document research and resolve member concerns, and diffuse irate callers. _Solicit Prior Authorizations that would require plan review, and Help Desk inquiries such as adjudication and plan rejection codes on plan coverage's.
Customer Service Specialist
Aegis Communications Group - Irving, TX
January 2012 to July 2015
(third party Humana)
_Convert medical records to paperless files
_Maintain regulatory and functional knowledge of information required to register patient types in database.
_Ensure timely & accurate reporting/billing.
_Utilizes insurance verification tools to accurately verify patients’ insurance/financial information. _Maintains daily Epic work queue, quality assurance, and established productivity levels with minimal errors.
Education
High school or equivalent in high school diploma
South Grand Prairie High School
September 2002 to June 2006
Skills
• Customer Service
• Medicaid
• Customer Care
• Call Center
• Customer Support
• Account Management
• Sales
• Data Entry
• Salesforce
• Receptionist
• Microsoft Excel
• Conflict Management
• Negotiation
• Phone Etiquette
• Warehouse experience
• Packaging
• Computer literacy
Assessments
Call Center Customer Service — Proficient
August 2020
Applying customer service skills in a call center setting. Full results: Proficient
Customer Service — Highly Proficient
August 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Call Center Customer Service — Proficient
August 2020
Applying customer service skills in a call center setting. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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