Data Entry Customer Service
Resume:
SARAH NYAKIO NDUNG’U
P.O Box 122**-*****, Nairobi, Kenya
Cellphone: 070*******
Email: ***********@*****.***
CAREER AND PERSONAL OBJECTIVE
My expertise in Administration work has allowed me to identify, plan, and deliver initiatives to increase profits while simultaneously reducing costs. I am a motivator, visionary leader with a history of securing, building, and retaining key talent.
I take responsibility for my own goals but I also enjoy being part of, as well as working in a successful and productive team so as to reach a common goal. I am seeking a challenging environment that will allow me to utilize my skills.
I am interested in pursuing a new opportunity in a dynamic work environment in which I will be able to leverage over 8 years’ experience in providing administrative solutions for business processes ranging from Customer Service to IT and Sales. With complementary academic foundation in communication, and a strong work ethic, I am able to continually add value to any team.
SKILLS AND COMPETENCE
Excellent communication and interpersonal skills.
Proficient in Microsoft Office suite: excellent knowledge of MS Word, Microsoft Outlook, Excel, PowerPoint, Databases, Spreadsheets and the Internet.
Fluent in spoken and written English, Kiswahili.
Excellent telephone etiquette and customer service.
Excellent Communication and Interpersonal Skills
Good working knowledge of people and performance management programs, appraisals.
Office Administration
Calendar and Schedule
Records Management
Market Research
Analytical, research and project management skills.
Ability to work under minimal supervision.
Leadership and hands on management skills.
Team player with an excellent work ethic.
WORK EXPERIENCE
September 2014 – Date: Kutz Univar Limited
Position: EXECUTIVE Administrator
Duties:
Schedule and co-ordinate internal and external meetings. Assist in meeting preparation including agendas, presentations, materials, meeting setup and use technology effectively to ensure meeting participation. Minute general meetings as required with action points and complete research on behalf of the Managing Director.
Manage Calendar for the Managing Director and other Directors.
Answering director’s incoming calls
Co-ordinate travel arrangements and hotel bookings.
Co-ordinate across departments to execute tasks and maintain status on projects/tasks.
Complete research projects with tight deadlines.
Participate in disciplinary committees and handle confidential information which requires discretion and diplomacy.
Assist in planning company events.
Order and maintain office supplies
Maintain office correspondence.
Liaise with other staff members on behalf of human resource
April 2011 – August 2013: Heshima Insuarance Consultancy
Position: Office Administrator
Duties:
Staff record maintenance
Assist in staff evaluation.
Receiving and dispatching correspondence
Updating calendars and scheduling meetings
Managing and Filing critical documents
Conducting staff welfare by ensuring adequate supplies for all in house refreshments, work station cleanliness, external office cleanliness and good grooming for support staff.
Coordinate meetings, training, take minutes and circulate them accordingly.
July 2009 – December 2010: Fones Direct Limited (Fonexpress)
Position: Sales & Customer Care Representative
Duties:
Counter sales of phones laptops, accessories and handling large amounts of cash per day
Maintain proper and accurate records of any transaction
Documents and maintain all records of sales activities and provide updates as per requirement
Administer all underwriting process and maintain records for same
Attend to clients and client complains and be in a position to offer a solution.
Market Research: Maintain an awareness of competitors' products and pricing, including new trends and
developments in the industry
Staff Training for new team members
Key Achievements:
1. Trained two new staff in the sales and customer service role.
2. Reduced 30% customer complaints by educating clients on warranty terms and conditions.
3. Awarded employee of the month for surpassing the target by 30%
June 2012 - August 2012: Kenya Broadcasting Cooperation
Position: Radio Producer Attache
Duties:
Radio Production.
Program Editing using Cool Edit Pro
News Writing
Audio Digitization and Meta Data Entry.
EDUCATIONAL BACKGROUND
2013: Diploma in Journalism & Public Relations, Zetech University
2011: Diploma in Front Office and Administration, Zetech University
2002: Kenya Certificate of Secondary Education, Kitengela Girls’ High School
Additional Trainings:
• First Aid training by New Sonic Limited
PERSONAL INTERESTS & COMMUNITY SERVICE
Personal Interests: Networking, Event Planning & Coordination.
Volunteer Engagements: Participated in charitable work at a children’s home
AVAILABILITY
Available immediately
EXPECTED SALARY
Open to negotiation
REFEREES
Mrs. Naomi Njoki
Human Resource Officer
Kutz Univar Limited
Cell Phone 070*******
Email:*************@*****.***
Mrs. Nancy Mugasia
Human Resource Officer
Fones Direct Limited(Fonexpress)
Cell Phone 073*******/071*******
Email:************@*****.***
Mr. Joseph Kirui
Journalist/ Head of Radio
Kenya Broadcasting Cooperation
Cell phone 072*******
Email:***********@*****.***
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