SARAH NYAKIO NDUNG’U

Date of Birth: **/**/****

P.O Box 122**-*****, Nairobi, Kenya

Cellphone: 070*******

Email: ads97a@r.postjobfree.com

CAREER AND PERSONAL OBJECTIVE

My expertise in Administration work has allowed me to identify, plan, and deliver initiatives to increase profits while simultaneously reducing costs. I am a motivator, visionary leader with a history of securing, building, and retaining key talent.

I take responsibility for my own goals but I also enjoy being part of, as well as working in a successful and productive team so as to reach a common goal. I am seeking a challenging environment that will allow me to utilize my skills.

I am interested in pursuing a new opportunity in a dynamic work environment in which I will be able to leverage over 8 years’ experience in providing administrative solutions for business processes ranging from Customer Service to IT and Sales. With complementary academic foundation in communication, and a strong work ethic, I am able to continually add value to any team.

SKILLS AND COMPETENCE

Excellent communication and interpersonal skills.

Proficient in Microsoft Office suite: excellent knowledge of MS Word, Microsoft Outlook, Excel, PowerPoint, Databases, Spreadsheets and the Internet.

Fluent in spoken and written English, Kiswahili.

Excellent telephone etiquette and customer service.

Excellent Communication and Interpersonal Skills

Good working knowledge of people and performance management programs, appraisals.

Office Administration

Calendar and Schedule

Records Management

Market Research

Analytical, research and project management skills.

Ability to work under minimal supervision.

Leadership and hands on management skills.

Team player with an excellent work ethic.

WORK EXPERIENCE

September 2014 – Date: Kutz Univar Limited

Position: EXECUTIVE Administrator

Duties:

Schedule and co-ordinate internal and external meetings. Assist in meeting preparation including agendas, presentations, materials, meeting setup and use technology effectively to ensure meeting participation. Minute general meetings as required with action points and complete research on behalf of the Managing Director.

Manage Calendar for the Managing Director and other Directors.

Answering director’s incoming calls

Co-ordinate travel arrangements and hotel bookings.

Co-ordinate across departments to execute tasks and maintain status on projects/tasks.

Complete research projects with tight deadlines.

Participate in disciplinary committees and handle confidential information which requires discretion and diplomacy.

Assist in planning company events.

Order and maintain office supplies

Maintain office correspondence.

Liaise with other staff members on behalf of human resource

April 2011 – August 2013: Heshima Insuarance Consultancy

Position: Office Administrator

Duties:

Staff record maintenance

Assist in staff evaluation.

Receiving and dispatching correspondence

Updating calendars and scheduling meetings

Managing and Filing critical documents

Conducting staff welfare by ensuring adequate supplies for all in house refreshments, work station cleanliness, external office cleanliness and good grooming for support staff.

Coordinate meetings, training, take minutes and circulate them accordingly.

July 2009 – December 2010: Fones Direct Limited (Fonexpress)

Position: Sales & Customer Care Representative

Duties:

Counter sales of phones laptops, accessories and handling large amounts of cash per day

Maintain proper and accurate records of any transaction

Documents and maintain all records of sales activities and provide updates as per requirement

Administer all underwriting process and maintain records for same

Attend to clients and client complains and be in a position to offer a solution.

Market Research: Maintain an awareness of competitors' products and pricing, including new trends and

developments in the industry

Staff Training for new team members

Key Achievements:

1. Trained two new staff in the sales and customer service role.

2. Reduced 30% customer complaints by educating clients on warranty terms and conditions.

3. Awarded employee of the month for surpassing the target by 30%

June 2012 - August 2012: Kenya Broadcasting Cooperation

Position: Radio Producer Attache

Duties:

Radio Production.

Program Editing using Cool Edit Pro

News Writing

Audio Digitization and Meta Data Entry.

EDUCATIONAL BACKGROUND

2013: Diploma in Journalism & Public Relations, Zetech University

2011: Diploma in Front Office and Administration, Zetech University

2002: Kenya Certificate of Secondary Education, Kitengela Girls’ High School

Additional Trainings:

• First Aid training by New Sonic Limited

PERSONAL INTERESTS & COMMUNITY SERVICE

Personal Interests: Networking, Event Planning & Coordination.

Volunteer Engagements: Participated in charitable work at a children’s home

AVAILABILITY

Available immediately

EXPECTED SALARY

Open to negotiation

REFEREES

Mrs. Naomi Njoki

Human Resource Officer

Kutz Univar Limited

Cell Phone 070*******

Email:ads97a@r.postjobfree.com

Mrs. Nancy Mugasia

Human Resource Officer

Fones Direct Limited(Fonexpress)

Cell Phone 073*******/071*******

Email:ads97a@r.postjobfree.com

Mr. Joseph Kirui

Journalist/ Head of Radio

Kenya Broadcasting Cooperation

Cell phone 072*******

Email:ads97a@r.postjobfree.com

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