United Nations Data

Privacy Notice for Teleperformance Employees in the United States

We at Teleperformance are committed to respecting your privacy and the protection of your personal data. Teleperformance needs to use your personal data to ensure that we can meet all the requirements in relation to your employment with us. We also need to ensure we comply with laws and regulations, can respond to requests from supervisory authorities, handle legal claims, detect, and prevent fraud, and carry out our business activities. Our Privacy Notice is provided to inform you of how Teleperformance processes your personal data and we regularly review it to ensure that it is up to date. We provide this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other United States privacy laws. Please read it carefully. For more information about our Privacy Program, please see the Privacy Policy.

Personal Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, to you as an employee or a device associated with you (“personal information”). We may collect, share, or disclose the following categories of personal information for a business purpose:

Identifiers, such as, email address, physical address, online identifier, Internet Protocol address, social security number, driver's license number, passport number, or other similar identifiers.

State customer records, which may include name, physical characteristics or description, telephone number, passport number, driver’s license or state identification number, insurance policy number, education, employment history, bank account number, credit card number, or any other financial information, medical information, or health insurance information.

Protected classification characteristics under state or federal law

Biometric information

Internet or similar network activity

Sensory data (audio, electronic, visual or similar information)

Professional or employment related information

Non-public education information

Inferences drawn from other personal information We obtain the categories of personal information listed above from the following categories of sources:

Directly from you or indirectly from sources you authorize (e.g., references from previous employers, credit checks, background checks).

Directly and indirectly from your activity on our intranet or website (www.teleperformance.com). For example, 1) from systems or event monitoring for performance evaluation, quality assurance, and fraud prevention; or 2) from submissions through our website portal or website usage details collected automatically. See our Cookie Policy.

How We Process Personal Information

We may use or disclose the personal information we collect for one or more of the following business purposes:

To fulfill the reason for which the information is provided. For example, to facilitate payroll service or other job-related benefits for you.

To provide you with information that you request from us.

To provide you with company email alerts, event registrations and other TP notices, that may be of interest to you.

To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including employment.

To improve our website.

To present our website contents to you, for example through online employment training, or for the annual employee performance review process.

As necessary or appropriate to protect the rights, property or safety of us, our clients, or others.

To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

As described to you when collecting your personal information.

To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.

In certain circumstances, it may be necessary to process more sensitive personal data. We process information revealing more sensitive data only when local law requires or allows. Sensitive data may include racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation. For instance, Teleperformance may need to process health data for the assessment of working capacity and sensitive data may be relevant when supporting employees with personal or employment relations issues, (such as addressing a discrimination concern). Teleperformance is committed to diversity and inclusion. It has been a signatory of the United Nations’ Global Compact since 2011 and has a global diversity and inclusion program to reflect its commitment to diversity. We may gather and process equality and diversity information to support and demonstrate this commitment. We will not collect additional categories of personal information or process the personal information we have collected for materially different, unrelated, or incompatible purposes without providing you notice. Personal Information We Disclose

We may disclose information to government agencies or offices (e.g., retirement or social security agencies) as required by or permitted under local law. We may disclose information at your request, for example, in providing employment references to other prospective employers. We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

We may disclose your personal information for a business purpose to the following categories of third parties:

Companies within the Teleperformance Group

Service providers

Our clients

Teleperformance does not sell any personal information; or use your personal information as part of a financial incentive program.

Personal Information We Monitor

At Teleperformance, we are committed to excellent service while helping our employees grow. Throughout your employment with Teleperformance, we will use technologies to monitor your work, your work environment, and our coaching efforts. We do this in a variety of ways: Monitoring, to the extent permitted by applicable law, the use of the computer systems and labor tools, used by you and allocated to you (“TP IT Systems”) for the purposes of Teleperformance conducting its business and to ensure that those TP IT Systems are being used in a lawful appropriate, compliant and secure manner. Types of monitoring may include, among others: detection of account misuse (e.g., shared accounts, identity theft); detection of confidential data exfiltration via communication channels

(e.g., chat, email); detection of unusual suspected behavior (e.g., copy/paste confidential and/or unauthorized data from one app to another); blocking of unapproved activities (e.g., agents unapproved accessing of certain tools or the internet). Additionally, for work at home operations use of a Web Video Camera and audio surveillance (as part of the computer sign-on process and during the work shift to authenticate employee identity, to visually monitor the work environment during work hours, and to facilitate communication).

Listening to and Recording work-related communications (e.g., phone calls, emails, chat, or message conversations), to the extent permitted by applicable law:

Upon our Client’s request for: evaluation of service provided by Teleperformance (for example, contractual KPIs); training/coaching of employees on Client’s material; improvement of the quality of service (e.g., business intelligence, speech analytics); updating the services provided by the Client; compliance policy implementation; storage/archiving of interaction for retrieval for probation purposes in case of a claim; and/or storage/archiving of proof of the conclusion of a contract or execution of a contract.

For Teleperformance for the purposes of: training/coaching of employees, improvement of their skills; evaluation of employees, for example to determine their variable pay; management of disciplinary procedures and/or management of judicial and/or criminal procedures (e.g., following an incident of fraud or non-compliant behavior).

TP Coaching (audio/video recording sessions): Management uses TP Coaching to observe and evaluate interactions between agents and supervisors for purposes of training and employee performance improvement. TP Coaching sessions are recorded and/or stored for the purposes: training/coaching of employees, improvement of their skills; demonstration of best practices/effective communication techniques; evaluation of service provided by Teleperformance to Clients (for example, contractual KPIs); training/coaching of employees on Client’s material; and improvement of the quality of service. CCTV and Access Control: To protect the security of our employees, visitors and business, Teleperformance uses CCTV and video, security badges (including photo identification), and entry/exit logs to monitor building access points and access to secure areas and systems. Your Privacy Rights

You may ask Teleperformance what personal information we have gathered about you twice in a year. To make a request or if you have a complaint in relation to our handling of your personal data please either use the link on our website: Teleperformance.com or email us at ***************@***************.***. We will respond to your request consistent with applicable law. Teleperformance will not discriminate against you because you have made a request to exercise your privacy rights.

Changes to Our Privacy Notice

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will notify you and/or provide a notice on our website homepage. Acknowledgment and Consent

I acknowledge receipt of this Privacy Notice, and agree and accept the processing as set out above in

“Personal Information We Monitor.” I agree and accept that Teleperformance may provide recordings of any type to Teleperformance’s clients for Teleperformance business related purposes. Signature

(checking the checkbox above is equivalent to a handwritten signature)

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