Customer Support Service

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Yogesh D Barot

E mail yogesh,*****@***.***.**, https:+919********* //Linkedin.com/in/yogesh-d-barot, Jaipur (India) SENIOR EXECUTIVE LEADERSHIP

Corporate Strategies Consultative & Solution selling Approach Customer Experience strategies I am a highly experienced & innovative business management professional with expertise in above, business data analytics, corporate strategies, P&L, brand building, business development through establishment of customer support group first time in Indian Cement / Concrete industry. I am founder of first of its kind global digital / E commerce platform for setup & establishment of cement

& concrete industry. I am also pioneer in establishing profitable business from its launch & is adjudged as Transformational corporate leader / manager, business driver & implementer as per sales assessment agency London UK.

I have worked at global Holcim’s opco Ambuja Cement for over 25 years with a proven history of achieving record revenue generation of @ $ 900 Mio, 10 MioT cement sales in retail/B2C segment through large channel network since its launch. Also worked at Prism RMC with sale of 3 Mio Cu M of concrete in B2B2C segment annually through commercial & infrastructure projects. I have expertise in experience economy, new income streams using ‘trust deficit to trust surplus’ principle. CORE COMPETENCIES

• OH&S/VCCE/ABCD

• Corporate leadership

• P&L Accountability

• E Commerce platforms

• Digital Transformation

• B2C2B Marketing & Sales leadership

• Est. of Customer Support Group

• Advanced Building Constructions

• Training programs using cases/ sim’s

• Global exposure of > 15 countries

1) Business Management Consultant PROFESSIONAL – Business EXPERIENCE Dimensions International Helping companies for overall corporate business strategies, product marketing & sales establishment of customer support group, digital transformation, demand generation etc. 2

2) National Head Customer Service group & Marketing: Prism Ready Mix Concrete (June 2019 – Dec 2021) Mumbai, India:

Successfully led as Business Head & delivered profitable business & support to P&L by achieving sales of 3 Mio Cu M concrete annually in commercial, infra & residential projects, engaged customer centricity, lead generation, brand building, special products launch, DIY segment & over all business across India with outstanding customer satisfaction. 3) Vice President (Customer Support Group): Ambuja Cements Ltd. (Opco Holcim) – June 1993

– Dec 2018 - @ 25 Yrs - Gurgaon, India

Provided corporate executive leadership in establishing India’s leading Ambuja cement company through customer experience strategies, achieved sales of @ 10 MioT cement annually since its launch through customer & influencers engagement, business development and product launches in various markets till its market leadership in terms of volume with highest price premium. Selected vital Contributions:

• Successfully launched Brand & Customer support group in many states of India.

• Launched innovative value add services & software’s for customers & influencers.

• Handled team of 150 cross functional civil engineers & marketing with highest engagement score as per global Gallop survey & created many future leaders including global teams.

• Recognized for leadership abilities and promoted numerous times to leadership roles. 4) Project Engineer: Crown Construction / Kamal Mangaldas (July 1990 – May 93) Successfully executed residential & industrial projects construction within time & stipulated budget. EDUCATION & CREDENTIALS

Senior Management Program: Indian Institute of Management Ahmedabad (IIM A) Alumnus. Global Business: Harvard Business School (USA).

Master of Technology (Quality Management) – BITS Pilani. ( Verified as Equivalent to MTech in UK as per ECCTIS VISA & Nationality Services with CEFR English level C1.) Corporate Leadership: IMD Lausanne Switzerland – Alumnus. Bachelor of Civil Engineering: University of Pune. Global survey panelist Mc Kinsey & co, Advisory council member Harvard Business Review. PROFESSIONAL CERTIFICATION & ASSOCIATIONS

Certified Concrete Technologist by NRMCA (USA), RMCMA (India), Ready Mix Concrete course by City & Guilds London UK, various Holcim’s certifications, Earthquake Risk Mitigation training program by NIT Jaipur, Achieving Excellence through Super Service course at ISB Hyderabad. Memberships: American Concrete Institute, Indian Concrete Institute, Gujarat Institute of civil Engineers & Architects – Ahmedabad.

Attitude is in my blood it says B+

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