Erin Hodapp

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Summary

Proven, dedicated customer service expert who thrives in stressful situations. Prompt, courteous and driven to succeed at every undertaken endeavor. I believe in doing the right thing the first time and understand that this often entails balancing diverse interests. I thrive when given a task, a set of guidelines and set free to manage high volumes and high expectations. With a sharp eye for details, a heart for service and a mind focused on out of the box solutions to everyday problems, I am a dynamic, reliable choice for any team.

Mobile:

816-***-****

Email:

ads968@r.postjobfree.com

Address:

2900 Wiliamsburg Terr

Apt. D104

Platte City, MO 64079

Skills

- Customer Service

- Working Remotely

- Time Management

- Attention to Detail

- Problem Solving

- Training/Mentoring

- Decision-making

- Critical Thinking

- Delegation

- Active Listening

Work Experience

Customer Service - Oxygen Sales

Lincare 2017 - Present

Customer Care Representative

Expert Global Solutions 2016 - 2017

Enrollment Specialist

AEP with SelectQuote 2015-2016

Customer Service Representative

Firefly Care Rentals 2014-2015

Outbound Call Representative

Tyco Fire & Safety 2010-2013

Academic History

College Credits Earned

Metropolitan Community College 2010

Kalamazoo Vally Community Colledge 2006

General Education Diploma

Three Rivers Adult Education 1996

References

- Miranda McCullough

Lincare Lead

816-***-****

- Debbie Morrison

Lincare Sales Support

816-***-****

- Ileana Vargez

Lincare Trainer

816-***-****

- Tisha Hanshaw

EGS co-worker

816-***-****

Skills

- Call Center (In-bound & outboun)

- Creativity

- Administrative Skills

- Adapability

- Microsoft Office (including Teams)

- Self-motivated

- Record-keeping

- Medicare Billing

- Medical Documentation (ICD-10 Codes)

- Research

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