Customer Service Representative
Resume:
Erin Hodapp
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Summary
Proven, dedicated customer service expert who thrives in stressful situations. Prompt, courteous and driven to succeed at every undertaken endeavor. I believe in doing the right thing the first time and understand that this often entails balancing diverse interests. I thrive when given a task, a set of guidelines and set free to manage high volumes and high expectations. With a sharp eye for details, a heart for service and a mind focused on out of the box solutions to everyday problems, I am a dynamic, reliable choice for any team.
Mobile:
Email:
**********@*****.***
Address:
2900 Wiliamsburg Terr
Apt. D104
Platte City, MO 64079
Skills
- Customer Service
- Working Remotely
- Time Management
- Attention to Detail
- Problem Solving
- Training/Mentoring
- Decision-making
- Critical Thinking
- Delegation
- Active Listening
Work Experience
Customer Service - Oxygen Sales
Lincare 2017 - Present
Customer Care Representative
Expert Global Solutions 2016 - 2017
Enrollment Specialist
AEP with SelectQuote 2015-2016
Customer Service Representative
Firefly Care Rentals 2014-2015
Outbound Call Representative
Tyco Fire & Safety 2010-2013
Academic History
College Credits Earned
Metropolitan Community College 2010
Kalamazoo Vally Community Colledge 2006
General Education Diploma
Three Rivers Adult Education 1996
References
- Miranda McCullough
Lincare Lead
- Debbie Morrison
Lincare Sales Support
- Ileana Vargez
Lincare Trainer
- Tisha Hanshaw
EGS co-worker
Skills
- Call Center (In-bound & outboun)
- Creativity
- Administrative Skills
- Adapability
- Microsoft Office (including Teams)
- Self-motivated
- Record-keeping
- Medicare Billing
- Medical Documentation (ICD-10 Codes)
- Research
Contact this candidate