Office Assistant Customer Service

Millicent Shaw

** ******** ***. ******* ****, MS 39159

(662) 378–7313 *********.*.****@*****.***

PROFESSIONAL SUMMARY

Experienced Loan Officer adeptly utilizing knowledge of loan procedures to assist individual clients. Skilled at determining client needs and expediting the loan process. Specialize in allocating available staff resources to improve efficiency.

HIGHLIGHTS

Track record in designing and executing successful training programs

Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, workshops, etc)

Excellent communication and leadership skills

Ability to plan, multi-task and manage time effectively

Strong writing and record keeping ability for reports and training manuals

Significant experience managing various loan operations and portfolios

Solid knowledge of loan procedures and credit documentation

Customer service specialist

Managed a high number of outbound calls

EXPERIENCE

Speedee Cash, McComb

Area Supervisor September 2018 – present

Oversees Store Managers for McComb, Clinton, Pearl, Yazoo City, Greenville, Cleveland, and Clarksdale Mississippi locations

Ensures that jurisdiction sites are compliant with company guidelines and protocols

Develops training processes for locations and complete performance evaluations for Store Managers

Collaborates with corporate office and other Area Supervisors to create strategic sales plans aligned with company objectives

Interprets each locations financial results on a month-to-month basis and make appropriate process improvement suggestions to meet sales goals

Managed payroll, absenteeism, vacation request, sick time, and personal time off

QuickBooks implementation, including reporting, invoicing, balance sheets, profit and loss statements, and other bookkeeping and accounting functions.

Training Manager April 2009- September 2018

Conducted training for new employees (Office Assistants and Store Managers) at Vicksburg, Jackson, Clinton, Yazoo City, Horn Lake, Clarksdale, and Indianola Mississippi locations

Deployed a wide variety of training methods to ensure that new employees had a clear understanding of their job duties and could perform all duties proficiently

Maintained a keen understanding of training trends, developments and best practices

Monitored and evaluated training program’s effectiveness, success and return on investment periodically and reported to corporate office

Identified and assessed future and current training needs through job analysis, career paths, annual performance appraisals and consultation with Store Managers

Enforced remedial training when necessary

Store Manager August 2007 – April 2009

Overall supervision of the location’s day to day function of all accounting and finance functions

Developed and maintained professional relationships with all borrowers to answer all questions and analyzed all credit reports for qualification processes and documentation of resources

Administered all loan processes to ensure optimal customer service and participated in all improvement activities

Managed all loan cycle processes and determined efficient work plan to achieve business objectives

Mentored and coached Office Assistants to ensure sales goal expectations

Office Assistant July 2005 – August 2007

Met with customers to determine their needs and recommended the right loan product to help meet their needs

Maintained an active knowledge base of all the organization’s loan products and an understanding of the qualifications required of each applicant

Reviewed active loan files each day to determine if any documents were missing or what could be done to help the process along

Negotiated payment arrangements with customers who had delinquent loans

Utilized professional judgement to determine which potential borrowers represent good risk opportunities for the organization

EDUCATION

High School Diploma 1993

Anguilla High School Anguilla, MS

References Available Upon Request

Contact this candidate