Customer Service Support Representative
Resume:
Belinda J. Walker
Maricopa, AZ • 412-***-**** (m) • *********@*******.***
OBJECTIVE
Seeking a position where my extensive professional and practical experiences will be utilized.
PROFESSIONAL PROFILE
●Maintain the highest level of professionalism at all times when interacting with internal and external personnel.
●Highly motivated, goal-oriented professional skilled in implementing new ideas.
●Energetic and enthusiastic healthcare professional.
●Exceptionally well-organized with a track record that demonstrates self-motivation, creativity and initiative to achieve professional goals.
●Advanced organizational, interpersonal and communication skills.
●Efficient professional with tested experience in a variety of settings.
EDUCATION
Community College of Beaver County Monaca, PA April 2003-October 2003
Microsoft Office Works/Post-Secondary Certification
Bidwell Training Center Pittsburgh, PA February 1997-August 1997
Business Travel Counseling
PROFESSIONAL EXPERIENCES
Avon Maricopa, AZ December 2008-January 2020
Independent Sales Representative
●Act as a brand advocate. Promoting health, wellness and beauty. Acting with integrity and tirelessly challenging the status quo.
●Deliver an exceptional experience for partners and consumers.
●Continuous learning and results driven, keeping an appetite for change and a thirst for innovation.
●Entrepreneurial spirit to think differently and act quickly, challenging myself to work efficiently.
●Team-oriented relentlessly driving for growth, taking personal responsibility and collective accountability to break down silos and deliver what we promise.
ServiceLink (initially employed temporarily by Adecco} Aliquippa, PA January 2009-March 2010
Document Auditor
●Scan title documents for a variety of lending institutions.
●Copy Housing Urban Development (HUD) and mortgage title documents.
●Maintain tracking numbers within the database system.
●Admit mortgages from Lender Countrywide Bank.
●Audit and approve documents for procedural efficiency.
●Communicate directly with the mortgage closer.
Venturi Staffing Partners Moon Township, PA December 2008-December 2008
Customer Service Representative
●Organized and maintained excel spreadsheets for business related matters.
●Updated information for broker’s licensure verification.
●Scheduled appointments and background checks for potential brokers.
Aetna Healthcare Pittsburgh, PA July 2008-October 2008
Medicare Customer Service Representative
●Streamlined customer service inquiries and complaints via telephone, internet, and/or written correspondence.
●Resolved issues and answered customer questions.
●Explained members’ rights and responsibilities in accordance with his/her contract.
●Processed claim referrals.
●Administered grievance and appeal forms to members.
Aliquippa Alliance Aliquippa, PA October 2003-October 2007
Program Coordinator
●Worked directly with the AAUD business loan fund manager.
●Recruited professional consultants for presentations and one-on-one assistance.
●Maintained a database of potential entrepreneurs and established business participants.
●Scheduled life skills training classes with the Community College of Beaver County (CCBC) instructors and recruit attendees.
●Provided the AAUD with monthly progress reports.
●Developed a community outreach program for surveys.
●Assisted in the development of a micro-enterprise survey; and maintained the results within a database.
●Co-founded an advisory committee to help disseminate information, gather ideas, and recruit for potential business opportunities.
●Developed mechanisms for assessing business and individual needs.
Lender’s Service Incorporation Coraopolis, PA November 1997-February 2003
Senior Servicing Team Representative
●Worked with outside appraisers on orders, market value inquiries, delays, and status updates.
●Ensured client requirements were identified and met.
●Prepared progress update reports for clients.
●Utilized CSRS system to manage new orders, client inquiries, and resolution processes.
●Performed proactive cross selling to existing clients.
●Managed client organizational charts and contact lists.
Xerox Corporation Pittsburgh, PA August 1989-November 1996
Senior Customer Service Support Representative (Trainer)
●Directed approximately 155 customer service telephone calls daily.
●Provided support to customer service technicians.
●Trained new hires to provide quality, efficient customer service.
●Assessed, revised, and implemented new processes to improve telephone response time.
●Received and managed customer and engineer requests into the computer database system.
References Available Upon Request
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