Center Agent Customer Service

Pamela Gomes

Diligent and loyal individual with over 22 years of experience

working with people. Adept at delivering excellent customer service, and being keen . Well skilled at working quickly, correctly and e ciently to complete all tasks.

6813 - 197 Street

Langley, B.C. V2Y 3H1

604-***-****

******@****.**

EXPERIENCE

BC Vaccine Card Project (April 5th,2021 - April 7th, 2022) Call Center Agent:

Assisted clients with registration for the Covid 19 vaccine, booking and rescheduling appointments, answering questions, helping with printing and downloading their BC vaccine card. Customer service on the Business support line as well. Scotia Bank for 35+ years

Teller Supervisor:

Ordering cash weekly, conducting Tellers surprise cash counts, promoting bank products, sta reviews etc.

Assistant Manager Audit:

Auditing incoming and outgoing wires for high profile clients, conducting surprise cash counts for the Main branch who supplied all branches in B.C. with their weekly cash. Auditing departments to ensure established procedures were followed. Accounting O cer:

Reconciliation of an assigned number of branches General Ledgers. Reconciling tellers' di erences.

Assistant Manager:

Responsible for providing support to 130 branches in the BC and Yukon region along with managing eleven full time sta . Training and development, reconciling branches assigned General Ledgers, Teller and ABM balancing, Centralized Currency Unit, monthly, quarterly and annual returns, sta reviews and Bank of Canada reserves and cash count.

* References available upon request

SKILLS

Exceptional Customer Service

Experienced Administrator

Superior Work Ethic

Learn and Adapt quickly

Training, Team building and

performance management

Work well independently as

well as with others

Strong Communicator

E ective and E cient in a

fast paced environment

Very well Organized

Professional and Positive

Creative & Flexible

Resourceful and Dedicated

Excels at Problem Solving

AWARDS

Best of the Best Designation

(Multiple years)

Customer Service Awards

Call Center 100 Club Winner

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