Customer Service Data Entry
Resume:
Marisol Santana
Rochester, NY 14621
*******@*****.***
Professional Profile – Seeking a professional position in where my bilingual customer service skills in reading, writing and communication can be utilized.
Skills
Summary - Proficiency including Microsoft Office software
-Bilingual fluency in reading, speaking, writing English and Spanish
-Excellent customer service skills (internal and external)
-Data entry of Lotus Notes, faxed and mailed applications
-Ability to deliver work while in a high-volume production environment
-Order and locate residential and commercial surveys for clients
-Order inspections and invoice fees
-Train incoming temps and employees
-Rent and screen applicants as potential tenants
-Process payments and deposits
Education Everest Institute, Rochester, New York
12/2010 – 10/2013 Associates Degree in Administrative Office Technology/Executive
Experience
11/2013 – Present Barrington Residential Rochester, NY
Community Manager
Screen applicants as potential tenants
Provide excellent customer service
Collection of rent and expenses
Handle all tenant complaints & correspondence
Manage late rent notices and evictions as required on delinquent rents
Oversee maintenance and apartment planning & preparation
Administrative office work
Billing and Invoicing
6/2009 – 6/2012 Bank of America Rochester, NY
Bank Teller
Processed payments and deposits
Cash customer checks
Provide excellent customer service
Identified customers financial needs, goals and objectives
Balance cash drawer
10/2005 – 10/2008 First American Title Insurance of New York Rochester, NY
Survey Locator
Manage all aspects of office, deeds, surveys, inspections and invoices
Provide excellent customer service
Contact this candidate