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Package Handler Customer Service

Phoenix, AZ
October 31, 2022

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Ina Murphy

Los Angeles, CA ***** 323-***-****


Organized Package Handler with 3 years of extensive experience moving, lifting and sorting packages. Committed to maintaining safe work environment by carefully following all policies and procedures. Skillful in handling fragile and hazardous items safely.


Merchandise tracking

Package loading

Inventory control procedures

Cycle counting proficiency


PACKAGE HANDLER 10/2021 - Current

OnTrak - Burbank, CA

Braced, padded and supported shipments to prevent shifting and damage. Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.

Resolved conveyor system issues by clearing jams and blockages. Assisted in loading delivery trucks with prepared packages. Protected company inventory by maintaining and organizing storage areas. IN HOME CAREPROVIDER 08/2015 - Current


Helped clients maintain daily living standards by assisting with personal hygiene needs. Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces. Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.

Assisted with meal planning to meet nutritional plans. Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.

Engaged with patients and families to provide emotional support and daily living instruction. Maintained safety by eliminating hazards and correcting issues. Monitored vital signs and medication use, documenting variances and concerning responses. Ambulated individuals around home, public and medical locations. Directed patients in passive and active ROM exercises to maintain musculoskeletal functions and increase strength.

CASHIER 03/2014 - 03/2015

La Bodega market - Los Angeles, CA

Welcomed customers, offering assistance to help find necessary store items. Completed daily recovery tasks to keep areas clean and neat for maximum efficiency. Inspected items for damage and obtained replacements for customers. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Processed all sales transactions accurately and promptly to prevent long customer wait times. Helped customers find specific products, answered questions and offered product advice. Worked closely with front-end staff to assist customers. Met high productivity standards in processing payments for customers. Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale. Learned roles of other departments to provide coverage and keep store operational. Answered customer quests, provided store information and escorted to desired store areas. Observed company return policy when processing refunds by inspecting merchandise for wear or damage.

Resolved customer complaints and escalated worsening concerns for remediation. Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.

Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.

Increased sales by suggesting specific complementary items to customers. Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.

Received payments for products and issued receipts. Education and Training

Grover Cleveland Charter High School - Reseda, CA High School Diploma 06/1988

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